ProCall 3.0 Enterprise - Application Areas

For network solutions, a CTI server centrally controls the telephone and its assignment to users and generally offers intelligent services in addition to administrative applications. These all establish the basis for collaborating as a team, which ultimately creates more benefits and increased value compared to single workstation solutions. ESTOS ProCall Enterprise uses an extremely powerful and scalable 3rd-party CTI implementation that works with all VoIP, hybrid and classic telephone systems that support CSTA or TAPI.

The graphical user interface is intuitive and simple. The search function is contact-based and provides more sophisticated filtering options. The search results - or the found contacts - can be processed in a single workflow within the leading business application. When a call comes in, the contact information pops up in the preferred context. Unknown phone numbers can be easily assigned to an already existing or new contact.

The pop-up (automatic opening) of contact data for an incoming call enables a brief period of preparation, so the customer can be addressed personally. The pop-up, however, does not require the call to be answered. The pop-up can be configured and customized according to the user's requirements. The user determines which windows will open, for example, whether a discrete speech bubble, Microsoft Outlook contact or CRM application is auto-generated. Journals can be adapted to personal requirements in a similar manner. Information about a missed call can be sent to any e-mail address and a return call can be made or planned with a simple mouse click. Information about the selected contacts can also be displayed for outgoing calls.