ESTOS Products :: ECSTA 2.0 - CTI solutions for Siemens Hicom/HiPath

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ECSTA 2.0 Overview | download ECSTA 2.0 | order ECSTA 2.0

ESTOS ECSTA 2.0 - The 3rd party driver for your Siemens Hicom/HiPath and Telekom Octopus systems.
Get the most from your Siemens Hicom/HiPath and Telekom Octopus.

ESTOS ECSTA 2.0

The ESTOS ECSTA 2.0 3rd party driver guarantees communication between a server PC and your PBX. This driver provides all functions of the telephone system in different telephony applications. With this connection you are combining the fields of TC and IT.

Most important features:

Call assembly
Identifies incoming caller
Receiving calls
Toggling, consultation and transfer
Parking / Unparking
Conference calls
Call forwarding
Executing of all service functions
State-of-the-art telephones
Headset support
Charge information
Handing over before announce
Pick up calls
Forwarding external caller ID

Do you speak TAPI?

Nowadays most personal-information-managers (PIM's) support the TAPI-interface.
With the ESTOS ECSTA 2.0 TAPI driver you are able to use these instantly. In most cases you don’t need any additional software for connection.

Workgroup CTI in the network:

With ESTOS TapiServer you distribute the Hicom/HiPath and Telekom Octopus TAPI devices to your CTI-server on the network. Right away all CTI-features are available with your TAPI-compatible applications.

CTI-Link:

The connection to the Hicom/HiPath and Telekom Octopus system either takes place over the serial interface, internal SO-Bus or TCP/IP with Xpress@LAN.

Easy installation:

Execute the setup and after a scan you have all extensions of your Hicom/HiPath and Telekom Octopus system as TAPI devices on any computer you like - your future CTI-server.

Efficient customer-service:

Using a CTI-solution the efficiency of customer service will be improved. The automatic provision of customer and product information, combined with the intelligent synchronic passing of calls and data in lowering costs, reduces processing time and improves the quality of the customer relationship (CRM).