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The convenient solution for Computer and Telephony Integration

ESTOS ProCall for Outlook - Enterprise version

ProCall Enterprise 2.2 is the perfect and convenient solution that integrates your PBX into your network. All important telephone functions like dialing, answering, redirecting or brokerage are managed via your PC.

The integrated TapiServer distributes the extension of your PBX as TAPI devices within the network, and both Outlook and Notes/ODBC ProCall-clients are able to use these services anywhere in the network.

The included "occupied" display shows you information as to whether other subscribers are using the phone.
The messaging system allows you to send messages directly to other users in the "occupied" display. The offline protocol shows the subscriber any missed calls, even when the workstation was turned off at the time. Calls and tasks can be planned and you will be reminded, so you need never forget a call.

Save time:

Quick contact search
Hot-Key Dialing (dial, answer, hang-up from all applications; dialing through marking the number and pressing a designated button)
Configurable Pop-Up (Bubble window, contact info, call log)
Microsoft Outlook® contacts are automatically opened for all incoming calls
Return calls from the journal
Protocol in the Outlook® journal
Create new contacts with ProCall
Tasks and e-mails for contacts with a single click

Workgroup bar:

"Out of office" display
Overview of all users
Pickup, redirect, conference calls
Dialing, pickup, redirect (to/from other colleagues)
Workgroup bar as Javaclient (MAC/Linux)
Different visual styles
Short-messaging for all users
Record calls as .mp3 *

Save costs:

Automatic Least-Cost-Routing
No more manual dialing
Always dials the correct number
Displays the length of call

Additional Features:

Two Lines (operate 2 telephones from one workplace)
Dial with project numbers
Vanity numbers support
Sounds (individual sound for each caller)
Access to public folders of MS Exchange servers

Top comfort:

Hold, unhold, brokerage, consultation, transfer directly on the screen
Ideal for use with headsets
Customized redialing
Automatic creation of a call journal
Displays unanswered calls in the mailbox
Shows contacts in both modes (manual dialing or ProCall)
Supports all number formats
Powerdialer

Serverside Features:

Supports Roaming Profiles and free sitting
E-mail with missed calls
Serverside database
Serverside protocols
Error e-mails
Recording server
Integrated webserver
Optimized for use with Terminalserver/Citrix MetaFrame

Connection of further databases with ESTOS MetaDirectory:

ODBC (Access, SQL-Server, MySQL), LDAP (OpenLdap, NDS, public folders, Active Directory / Global Catalog)
Scheduled replication
Data access during replication
Replicated data is available with Standard LDAP protocol

User administration:

Individual user rights management with TapiServer
User management with ActiveDirectory
Clients can be configured at the server
Clients are automatically updated when server settings are changed
Security guaranteed through user, workstation or domain authentication
Dynamic add/remove of workstations

Easy installation:

Microsoft Installer (MSI)
No server OS needed
Server and client installation at the same workstation possible

Overview of all ProCall versions

In the following overview we compared all versions of ProCall.

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