ProCall 2.2 Enterprise - Functions
Based on the integrated TapiServer ESTOS ProCall Enterprise allows the deployment of the ProCall client at each workstation - optionally equipped with Microsoft Outlook, Lotus Notes or other ODBC databases. ESTOS ProCall Enterprise is a 3rd-party (network) CTI solution, which allows the direction connection of server and PBX. The central servers supports the controling of all phones within the entire network.
ESTOS ProCall Client functions:
- Dialing, answering, hang-up, holding, call waiting, consultation, transfer, redirect, pick-up
- Signaling via pop-up
- Contact display & number assignment via pop-up
- Hotkey dialing from all Windows applications
- Definable redialing
- One-touch dialing
- Conferencing
- Call diversion (internal & external)
- Powerdialer
- Vanity numbers
- Door opener
- Charging information
- Call planning
- Caller journal with project numbers
- Two lines (operating two lines from one workplace)
- Terminal Server/Citrix MetaFrame support
- Programmable actions
- Creation of contacts & number assignment
- LDAP directory services
- Reverse search on telephone CDs
- Multi-client capability
- Display of unanswered calls in the inbox
- Least Cost Routing (LCR) support
Microsoft Outlook integration:
- Access to Outlook contacts
- Simple and fast search for Outlook contacts
- Display of contact/name assigment with pop-up
- Display of original Outlook contact for answered call
- Access to local and public Outlook journal file
- Display of Outlook journal for answered calls
- Redirection of unanswered calls to the Outlook inbox
- Access to public Exchange files
Lotus Notes integration:
- Display of original Notes contact for answered call
- Display of contact/name assigment with pop-up
- Simple and fast search for Notes contacts
- Redirection of unanswered calls to the Notes inbox
- Integration of Notes contacts into ESTOS ProCall
- Caller journal - optionally: Integrated caller button in Notes contact cards (SDK)
Tobit David InfoCenter integration:
- Display of original contact for answered call
- Display of contact/name assigment with pop-up
- Simple and fast search for Tobit contacts
- Redirection of unanswered calls to the inbox
- Integrated caller journal
- Dialing from Infocenter contact cards - optionally: Integrated caller button in Infocenter contact cards (SDK)
ESTOS CTI Monitor:
- Virtual busy lamp field
- Status informaiton of all users
- Presence information
- Pick-up
- Comfort telephony features
- Short messaging service
- Monitor can be docked
- Record calls as .mp3 files
- Additional informaiton in the tool-tip
- Individual customizing
Additional databases:
- Windows Adressbook
- Outlook Express
- Microsoft Exchange/Outlook
- Novell Groupwise
- Lotus Domino/Notes
- ODBC & LDAP databases
- Optionally: Implementation with ESTOS MetaDirectory
- Active Directory
Functions - Remote TAPI:
- Standard TAPI driver (2 lines per user)
- Multiline TAPI driver (all lines, cascading)
- Roaming profiles
User management:
- Integrated via ESTOS TapiServer
- Active Directory domain
- Active Directory snap-In
Security features:
- Log-in with user name
- Domain authentification
- Encrypted communication protocols
Protocol & status information:
- Event log (Microsoft Access based)
- cALL LOG (encapsulation of SDK)
- Status of clients/lines
Interfaces:
- Connection of telephone book CD's (DasTelefonbuch für Deutschland, TwixTel)
- Specific data sources via ESTOS MetaDirectory
- Web server (SOAP, WAP, SSI)
- LDAP Server
Software Developer Kit:
- Interface to integrate with 3rd-party applications
- Commandline-Tool (TAPI-Control)
- ActiveX Objects/COM (encapsulation of SDK)
- Application starter (event control)
- XML/SOAP (IP-interface)
- Support of SieTschiEi and ASP
Installation:
- MSI (Microsoft Windows Installer)
- Installation via domain, group policy
- Different installation modes (administrator, user)
- License Server
- Multi Lingual (German, English, Italian, French)