Unified Communications & CTI Software Suite
The interaction between people is the basis of all company processes. To communicate with each other is both a need and a necessity. Flexible workplace and working time models, as well as the rapid digitalization of all areas of life, present companies in Europe with ever greater technical, legal and organizational challenges. With its proven UC functions and business process integration capabilities, ProCall Enterprise has been reliably simplifying communication and business processes for almost 20 years. Particularly in a time of complex digital transformation, communication must be simple.
A company's communication, both internal and external, is becoming increasingly diverse. As a unified communications & CTI software suite, ProCall Enterprise offers its users maximum flexibility in their daily work. Whether at work or on the move, via PC, laptop, tablet or smartphone – ProCall Enterprise combines all important communication channels in a single application.
Topics that we started with version 7 of the unified communications & CTI software suite have been continued or completed with the first service release. These include, for example, the modernization of the user interface, the support of flexible workplace models and the integration of business processes:
The display of a single conversation window for parallel connected extensions, simplified use as TAPI server as well as improved support of Microsoft Office 365 – these are the highlights.
Functionality and simple handling, these are the requirements for using software successfully and with satisfaction. Following this guiding principle, we have reduced the user interfaces of ProCall 7 Enterprise. In this way, we have not only created a modern appearance, but also made the operation of the software even clearer and easier to understand.
The new presence area of ProCall Enterprise is more up-to-date and clearer: The round display of the profile pictures corresponds to a contemporary design. Different colors and the alignment of the "crown" inform customers about the current availability. The presence rotates clockwise from "available" to "not logged in". In this way, even people who are color blind can recognise the respective status of a person.
In many areas of day-to-day collaboration, it is necessary to share content with colleagues to share information and work together. With ProCall 7 Enterprise, this is now easier. Client chat for Windows, iOS and Android allows users to quickly and easily share content such as files, photos and videos with other ProCall users. The "Reply" and "Forward to" functions allow you to comment on information within the chat or forward it to other people.
The greatest value of a UC application is created when it is integrated as much as possible into the business processes and procedures of a company. Tiresome routine tasks, e.g. checking customer data during a telephone call, are to be simplified for users and therefore errors minimized. ProCall Enterprise makes the integration of business applications easier than ever before. The configuration is carried out individually at each workstation or administratively on the UCServer.
React flexibly to all situations, even when on the move. Thanks to the new ProCall Mobile Apps for iOS and Android devices, this is even easier than before. In addition to UI/UX improvements, SIP softphone calls can now also be "held" and presence profiles can be used. The advanced chat functions such as the sharing of content (files, photos, videos), as well as the reply and forward function are, of course, also available.
In projects with many phone extensions that are to be equipped with the ProCall Enterprise Softphone, the technical limits of scaling have so far been quickly reached. Changes to the UCServer and Media Server have significantly raised these limits and improved reliability. In addition, other systems – HFO Crown Centrex, reventix virtual telephone system, autphone aut-voice – can now be switched on with the softphone. Users also benefit from the new version: They can now change the input/output device during a call.
Components of the software suite
With ProCall Enterprise, the native client for Microsoft Windows, organizations are able to improve their communications and collaboration internally and across company boundaries with partners, suppliers, and customers. In addition to proven CTI (computer telephony integration), instant messaging, presence management, screen sharing and federation, ProCall Enterprise also provides audio/video (WebRTC-based) capabilities via the company's website and the multimedia business card. Softphone functionalities (SIP) and an integration with Bluetooth are further innovations.
ProCall Mobile is a native smartphone and tablet app for iPad, iPhone and Android with selected unified communications and CTI functions.
The latest version has a modern design and a thoroughly revised operating concept. The focus is on easy access to ProCall Mobile's proven communication capabilities. Features such as video chat or the integration of softphone functions (SIP) significantly upgrade the new app.
ProCall for macOS is a native client for Mac with selected unified communications and CTI functions. The latest version has a modern design and a revised operating concept. This allows users of small and medium-sized businesses to benefit from the proven performance functions of the unified communications bestseller ProCall Enterprise and improve their collaboration.
UCConnect is estos' own platform for the cloud. The online services available via UCConnect facilitate the commissioning of the ProCall Mobile App (ProCall Mobility Services) or the setup of ProCall Meetings.
Companies that do not want to carry out this installation themselves or lack the necessary know-how benefit from the offers provided by UCConnect.
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You want unified communications, softphones, communication enabled business processes, apps? We look forward to informing you about our product possibilities and to discuss which options would be suitable for your company.
ProCall Analytics is an additional module for ProCall Enterprise. It evaluates the daily communication data of a company and presents them in easy to understand dashboards. With this, a company is able to gather valuable conclusions, such as the accessibility of a team during peak times. Because of the available data, optimization potentials can be identified much easier.
The ECSTA series is a professional CTI and TAPI middleware. It allows the connection of a telephone system to the PC allowing it to be easily controlled. It is also possible to connect several sites with different telephone systems (multi-site/multi-vendor technology). Therefore, a company can usually keep its existing telecommunications infrastructure.
The LDAP-compatible directory service consolidates the databases used by a company into one single information service and provides them in a consistent way. With this, important caller contact information is provided directly with the incoming call. It is also possible to switch directly from the conversation window to another application with just one click (Keywords: Business process integration)
ixi-UMS Business is a unified messaging software specifically designed to meet the needs of smaller companies with up to 100 employees. ixi-UMS Business convinces with a particularly simple implementation and administration and supplements the company's existing messaging systems such as Microsoft Exchange Server or IBM Domino with the functions fax, voicemail and SMS.
ixi-UMS Enterprise is a modularly designed unified messaging software for larger companies and also meets specific project requirements. It integrates the functions of fax, voice and SMS in system environments like Microsoft Exchange, IBM Domino or SAP. In addition, it also provides a mobile access to all messages. If requested, ixi-UMS Enterprise can be integrated into ProCall Enterprise.