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ProCall Enterprise

Unified Communications & CTI Software Suite

The interaction between people is the basis of all company processes. To communicate with each other is both a need and a necessity. Flexible workplace and working time models, as well as the rapid digitalization of all areas of life, present companies in Europe with ever greater technical, legal and organizational challenges. With its proven UC functions and business process integration capabilities, ProCall Enterprise has been reliably simplifying communication and business processes for almost 20 years. Particularly in a time of complex digital transformation, communication must be simple.

 

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Maximum flexibility

A company's communication, both internal and external, is becoming increasingly diverse. As a unified communications & CTI software suite, ProCall Enterprise offers its users maximum flexibility in their daily work. Whether at work or on the move, via PC, laptop, tablet or smartphone – ProCall Enterprise combines all important communication channels in a single application. 

Latest news: Service Release 1

Topics that we started with version 7 of the unified communications & CTI software suite have been continued or completed with the first service release. These include, for example, the modernization of the user interface, the support of flexible workplace models and the integration of business processes:

The display of a single conversation window for parallel connected extensions, simplified use as TAPI server as well as improved support of Microsoft Office 365 – these are the highlights.

Further information

New in Version 7

Functionality and simple handling, these are the requirements for using software successfully and with satisfaction. Following this guiding principle, we have reduced the user interfaces of ProCall 7 Enterprise. In this way, we have not only created a modern appearance, but also made the operation of the software even clearer and easier to understand.

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Show your presence!

The new presence area of ProCall Enterprise is more up-to-date and clearer: The round display of the profile pictures corresponds to a contemporary design. Different colors and the alignment of the "crown" inform customers about the current availability. The presence rotates clockwise from "available" to "not logged in". In this way, even people who are color blind can recognise the respective status of a person.

More about presence management

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Simply share!

In many areas of day-to-day collaboration, it is necessary to share content with colleagues to share information and work together. With ProCall 7 Enterprise, this is now easier. Client chat for Windows, iOS and Android allows users to quickly and easily share content such as files, photos and videos with other ProCall users. The "Reply" and "Forward to" functions allow you to comment on information within the chat or forward it to other people. 

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Integrated!

The greatest value of a UC application is created when it is integrated as much as possible into the business processes and procedures of a company. Tiresome routine tasks, e.g. checking customer data during a telephone call, are to be simplified for users and therefore errors minimized. ProCall Enterprise makes the integration of business applications easier than ever before. The configuration is carried out individually at each workstation or administratively on the UCServer.

Mobile!

React flexibly to all situations, even when on the move. Thanks to the new ProCall Mobile Apps for iOS and Android devices, this is even easier than before. In addition to UI/UX improvements, SIP softphone calls can now also be "held" and presence profiles can be used. The advanced chat functions such as the sharing of content (files, photos, videos), as well as the reply and forward function are, of course, also available.

More about ProCall Mobile

SIP!

In projects with many phone extensions that are to be equipped with the ProCall Enterprise Softphone, the technical limits of scaling have so far been quickly reached. Changes to the UCServer and Media Server have significantly raised these limits and improved reliability. In addition, other systems – HFO Crown Centrex, reventix virtual telephone system, autphone aut-voice – can now be switched on with the softphone. Users also benefit from the new version: They can now change the input/output device during a call.

More about softphone features (SIP)

The most important functions of ProCall Enterprise
Computer Telephony Integration (CTI)

Computer Telephony Integration (CTI)

CTI simplifies your day-to-day work steps and reduces sources of error. The telephone is controlled by the PC. Learn more

Softphone Functions (SIP)

Softphone Functions (SIP)

The integrated SIP compatible softphone allows employees to talk directly over the PC. Uncomplicated and safe, even on the move. Learn more

Audio/Video Communication (WebRTC)

Audio/Video Communication (WebRTC)

Based on the internet technology WebRTC (Real Time Communication), you benefit from easy face-to-face communication regardless of distance. Learn more

Contact Portal/Multimedia Business Card

Contact Portal/Multimedia Business Card

The company website becomes the medium of interaction for your customer. With text, audio and audio/video chats. Cloud-ready thanks to estos UCConnect. Try now

Screen Sharing

Screen Sharing

The simple screen sharing allows you to view and work on documents with your call partner.

Federation

Federation

Networking via federation allows you to securely exchange information beyond your company’s borders. Learn more

Integration with Bluetooth

Integration with Bluetooth

In addition to CTI for your desktop phone, ProCall Enterprise also offers CTI functions for smartphones and Bluetooth enabled mobile phones. As simple as in a car. Learn more

Instant Messaging (Chat)

Instant Messaging (Chat)

Easily share text messages with colleagues or customers, or pass on important information quickly and straight away. 

Presence Management

Presence Management

View your colleagues’ availability at a glance and choose the appropriate communication method. Learn more

Business Process Integration (CEBP)

Business Process Integration (CEBP)

Go one step further and integrate the communication functions into your company’s business processes. This creates added value. Learn more

Unified Messaging Integration

Unified Messaging Integration

Integrate Unified Messaging Services such as fax, voice mailbox, and SMS text messaging into ProCall Enterprise for additional communication functions. With ixi-UMS Business.

MultiSite

MultiSite

Connect different office locations to the same UCServer. Presence and contact information can be viewed across branches.

MultiVendor

MultiVendor

Integrate different telephone systems from various manufacturers into one application, whether from the cloud or on the premises. More about MultiVendor. 

MultiDevice

MultiDevice

MultiDevice means that ProCall Enterprise is platform-independent and device-spanning, and also offers native clients for macOS, iOS and Android. 

Components of the software suite

ProCall Enterprise for the Windows workstation

With ProCall Enterprise, the native client for Microsoft Windows, organizations are able to improve their communications and collaboration internally and across company boundaries with partners, suppliers, and customers. In addition to proven CTI (computer telephony integration), instant messaging, presence management, screen sharing and federation, ProCall Enterprise also provides audio/video (WebRTC-based) capabilities via the company's website and the multimedia business card. Softphone functionalities (SIP) and an integration with Bluetooth are further innovations.

More about Microsoft Windows Client

ProCall Mobile – native apps for iPhone/iPad and Android smartphones

ProCall Mobile is a native smartphone and tablet app for iPad, iPhone and Android with selected Unified Communications and CTI functions.The latest version has a modern design and a thoroughly revised operating concept. The focus is on easy access to ProCall Mobile's proven communication capabilities. Features such as video chat or the integration of softphone functions (SIP) significantly upgrade the new app.

More about the iOS and Android Apps

ProCall for the Mac workstation

ProCall for macOS is a native client for Mac with selected unified communications and CTI functions. The latest version has a modern design and a revised operating concept. This allows users of small and medium-sized businesses to benefit from the proven performance functions of the unified communications bestseller ProCall Enterprise and improve their collaboration.

More about the macOS Client

Hybrid cloud-modules with UCConnect

UCConnect is a cloud platform by estos. It offers companies that use the hybrid cloud and therefore run a mixture of their own hardware and cloud software components, a variety of building blocks. UCConnect includes modules for the hybrid cloud. The online services available via UCConnect simplify the installation of the app or the communication via the contact portal or multimedia business card. 

More about UCConnect 

Contact us now! 

You want unified communications, softphones, communication enabled business processes, apps? We look forward to informing you about our product possibilities and to discuss which options would be suitable for your company.

 

Alessandro Parisi

Alessandro Parisi

Senior Sales Director International

Multimedia business card

Matteo Bellotto

Matteo Bellotto

Account Manager Business Partner ITA

Multimedia business card

Combination products for modern company communication
ProCall Analytics

ProCall Analytics is an additional module for ProCall Enterprise. It evaluates the daily communication data of a company and presents them in easy to understand dashboards. With this, a company is able to gather valuable conclusions, such as the accessibility of a team during peak times. Because of the available data, optimization potentials can be identified much easier.  

More information

ECSTA Series

The ECSTA series is a professional CTI and TAPI middleware. It allows the connection of a telephone system to the PC allowing it to be easily controlled. It is also possible to connect several sites with different telephone systems (multi-site/multi-vendor technology). Therefore, a company can usually keep its existing telecommunications infrastructure.  

More information

MetaDirectory Enterprise

The LDAP-compatible directory service consolidates the databases used by a company into one single information service and provides them in a consistent way. With this, important caller contact information is provided directly with the incoming call. It is also possible to switch directly from the conversation window to another application with just one click (Keywords: Business process integration)  

More information

ixi-UMS Business

ixi-UMS Business is a unified messaging software specifically designed to meet the needs of smaller companies with up to 100 employees. ixi-UMS Business convinces with a particularly simple implementation and administration and supplements the company's existing messaging systems such as Microsoft Exchange Server or IBM Domino with the functions fax, voicemail and SMS.  

More information

ixi-UMS Enterprise

ixi-UMS Enterprise is a modularly designed unified messaging software for larger companies and also meets specific project requirements. It integrates the functions of fax, voice and SMS in system environments like Microsoft Exchange, IBM Domino or SAP. In addition, it also provides a mobile access to all messages. If requested, ixi-UMS Enterprise can be integrated into ProCall Enterprise. 

More information