ProCall 6 Enterprise
Unified Communications & CTI Software Suite
With ProCall Enterprise, companies are able to improve their communications and collaboration internally, as well as across company boundaries with partners, suppliers and customers. This makes employees’ day-to-day work more efficient and improves customer satisfaction. ProCall Enterprise can be platform-independent and device-spanning, and provides native clients for macOS, iOS and Android.
The communication of a company, internally and externally, is becoming ever more diverse. As a Unified Communications & CTI Software Suite, ProCall Enterprise offers to its users maximum flexibility for their daily work. In office or on the road, whether on a PC, laptop, tablet or smartphone - ProCall Enterprise combines all the important communication channels in a single application.
With WebRTC, a company extends its traditional communication channels to include text, audio, or audio/video chats, allowing employees to offer their customers real-time service. In the coming years, these new communication channels will continue to gain in importance and become standard.
Raphael Bossek, Head of Product Management: "estos was one of the first companies to use the internet technology WebRTC, which is now an integral part of the software. ProCall Enterprise enables the integration of a contact portal on the website. This allows any visitors to the website to start a chat or video communication."
With ProCall Enterprise, the native client for Microsoft Windows, organizations are able to improve their communications and collaboration internally and across company boundaries with partners, suppliers, and customers.
In addition to proven CTI (computer telephony integration), instant messaging, presence management, screen sharing and federation, ProCall Enterprise also provides audio/video (WebRTC-based) capabilities via the company's website and the multimedia business card. Softphone functionalities (SIP) and an integration with Bluetooth are further innovations.
ProCall Mobile is a native smartphone and tablet app for iPad, iPhone and Android with selected Unified Communications and CTI functions.The latest version has a modern design and a thoroughly revised operating concept. The focus is on easy access to ProCall Mobile's proven communication capabilities. Features such as video chat or the integration of softphone functions (SIP) significantly upgrade the new app.
ProCall for macOS is a native client for Mac with selected unified communications and CTI functions. The latest version has a modern design and a revised operating concept. This allows users of small and medium-sized businesses to benefit from the proven performance functions of the unified communications bestseller ProCall Enterprise and improve their collaboration.
Hybrid Cloud-Modules with UCConnect
UCConnect is a cloud platform by estos. It offers companies that use the hybrid cloud and therefore run a mixture of their own hardware and cloud software components, a variety of building blocks. UCConnect includes modules for the hybrid cloud. The online services available via UCConnect simplify the installation of the app or the communication via the contact portal or multimedia business card.
Softphone Functions (SIP)
With the integrated compatible SIP softphone, you can make VoIP phone calls from your Windows workstation or from your smartphone-app with external and internal participants, whether you're in your company or on the road. The softphone functions (SIP) are available for selected telephone systems and are being continuously developed further.
For a list of supported telephone systems and softphone functions (SIP), please refer to our technical information.
Contact Portal/Multimedia Business Card – Uncomplicated Customer Advice
With text and audio/video chats, companies can offer their customers personal, direct communication via the company's website. Be it as a contact portal, in which selected employees are made visible "externally" or by attaching a multimedia business card with audio/video chat option via an e-mail link. This allows website visitors to get uncomplicated advice before buying or to arrange a video consulting appointment without great effort.
Thanks to an integration with Bluetooth, you can, of course, also use the full CTI functionality of ProCall Enterprise to control your smartphone.
Accept/Hang Up – As simple as in a car.
Once linked, the transition from mobile application to fixed workstation is seamless and you can manage your entire communication with just one application on your PC.
Simplified Work Steps
CTI functions (Computer Telephony Integration) saves employees the task of typing in telephone numbers manually. Potential errors are thereby minimized. Using the absence or presence register of colleagues, which is visible at all times, a communication method that is appropriate to the situation can always be selected. Audio/Video chats allow face-to-face communication regardless of distance. With these and other options, ProCall Enterprise offers a wide range of communication opportunities without requiring the user to make a choice.
Networking Beyond the Company’s Boundaries
With federation, companies are able to network with suppliers, partners and customers on the basis of open standards and secure protocols across company borders. In this way, presences can be quickly recognized and relevant information exchanged easily. The company can individually determine which data is allowed to be viewed. Sensitive data remains protected.
With Business Process Integration, Customer Service is Easy
Business process integration is used to link the CRM and ERP programs and specific industry programs used by the company, as well as a communication software such as ProCall Enterprise. This creates a bridge between dialogue with the customer on one hand and automated business processes on the other. As soon as the call begins, the employee is shown all relevant caller information directly in the call window. This enables the employee to immediately greet the caller by name. Depending on the connected CRM or ERP program, additional possibilities exist which the employee can use during the call.
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ProCall Analytics is an additional module for ProCall Enterprise. It evaluates the daily communication data of a company and presents them in easy to understand dashboards. With this, a company is able to gather valuable conclusions, such as the accessibility of a team during peak times. Because of the available data, optimization potentials can be identified much easier.
The ECSTA series is a professional CTI and TAPI middleware. It allows the connection of a telephone system to the PC allowing it to be easily controlled. It is also possible to connect several sites with different telephone systems (multi-site/multi-vendor technology). Therefore, a company can usually keep its existing telecommunications infrastructure.
The LDAP-compatible directory service consolidates the databases used by a company into one single information service and provides them in a consistent way. With this, important caller contact information is provided directly with the incoming call. It is also possible to switch directly from the conversation window to another application with just one click (Keywords: Business process integration)
ixi-UMS Business is a unified messaging software specifically designed to meet the needs of smaller companies with up to 100 employees. ixi-UMS Business convinces with a particularly simple implementation and administration and supplements the company's existing messaging systems such as Microsoft Exchange Server or IBM Domino with the functions fax, voicemail and SMS.
ixi-UMS Enterprise is a modularly designed unified messaging software for larger companies and also meets specific project requirements. It integrates the functions of fax, voice and SMS in system environments like Microsoft Exchange, IBM Domino or SAP. In addition, it also provides a mobile access to all messages. If requested, ixi-UMS Enterprise can be integrated into ProCall Enterprise.