ProCall 6 Enterprise (Release Candidate)
Unified Communications & CTI Software SuiteWith ProCall Enterprise, companies are able to improve their communications and collaboration internally, as well as across company boundaries with partners, suppliers and customers. This makes employees’ day-to-day work more efficient and improves customer satisfaction. ProCall Enterprise can be platform-independent and device-spanning, and provides native clients for macOS, iOS and Android.
Release planned for 10/2/2017
ProCall Enterprise – All communication functions in one application
A company's communication, both internally and externally, is becoming increasingly diverse. As a Unified Communications & CTI software suite, ProCall Enterprise supports this diversity by combining all the important communication channels in a single application. In addition to proven CTI (Computer Telephony Integration), instant messaging, presence management and desktop sharing, ProCall Enterprise also provides audio/video (WebRTC-based) capabilities in the form of text, audio and audio/video chats. The optional integration of communication functions into the business processes of a company (business-process integration) as well as having the advantage of exchanging presence information with external partners (via ederation), make ProCall Enterprise a full-scale communication application which benefits both employees and customers.
Softphone Functionalities (SIP)
With the integrated compatible SIP softphone, you can make VoIP phone calls from your Windows workstation or from your smartphone-app with external and internal participants, whether you're in your company or on the road. The softphone functions (SIP) are available for selected telephone systems and are being continuously developed further.
For a list of supported telephone systems and softphone functions (SIP), please refer to our technical information.
Contact Portal/Multimedia Business Card – Uncomplicated Customer Advice
With text and audio/video chats, companies can offer their customers personal, direct communication via the company's website. Be it as a contact portal, in which selected employees are made visible "externally" or by attaching a multimedia business card with audio/video chat option via an e-mail link. This allows website visitors to get uncomplicated advice before buying or to arrange a video consulting appointment without great effort.
Simplified Work Steps
CTI functions (Computer Telephony Integration) saves employees the task of typing in telephone numbers manually. Potential errors are thereby minimized. Using the absence or presence register of colleagues, which is visible at all times, a communication method that is appropriate to the situation can always be selected. Audio/Video chats allow face-to-face communication regardless of distance. With these and other options, ProCall Enterprise offers a wide range of communication opportunities without requiring the user to make a choice.
Networking Beyond the Company’s Boundaries
With ederation, companies are able to network with suppliers, partners and customers on the basis of open standards and secure protocols across company borders. In this way, presences can be quickly recognized and relevant information exchanged easily. The company can individually determine which data is allowed to be viewed. Sensitive data remains protected.
With Business Process Integration, Customer Service is Easy
Business process integration is used to link the CRM and ERP programs and specific industry programs used by the company, as well as a communication software such as ProCall Enterprise. This creates a bridge between dialogue with the customer on one hand and automated business processes on the other. As soon as the call begins, the employee is shown all relevant caller information directly in the call window. This enables the employee to immediately greet the caller by name. Depending on the connected CRM or ERP program, additional possibilities exist which the employee can use during the call.
- Use the office telephone even while on the move
- Access to business contacts and all communication functions
- Get the last contacts quickly at a glance
- Chat for the fast and secure exchange of messages
- Communicate with a more personal touch: audio/video chat
- Instant messaging and presence management, even for external business partners thanks to federation
- Always be efficiently organized with a personal call journal
Hybrid Cloud-Modules with UCConnect
UCConnect includes modules for the hybrid cloud. They facilitate the installation of selected application scenarios and the operation of required server services. The need for adaptations on the existing infrastructure of a company decreases. Implementation is possible without deep IT know-how. Regular updates ensure long-term state of the art security and a controlled availability of the software. After registration, the UCConnect modules can be used without restriction for the first 45 days. The use is optional.
ProCall Web Communication Services
These services support companies to provide modern customer communication via the website (contact portal/multimedia business card):
- User profile on the website
- Accessibility via the website
- Audio / Video communication via the website
ProCall Mobility Services
These services help support companies to optimally communicate and collaborate on the road:
- Mobile working
- Home office
- Audio/Video communication
- New features in ProCall 6 Enterprise as a presentation
- ProCall 6 Enterprise in pictures (CC BY-ND 4.0)
- Functional overview and system architecture of ProCall 6 Enterprise
We would be pleased to send you the documents as files for editing.
ProCall Analytics is an additional module for ProCall Enterprise. It evaluates the daily communication data of a company and presents them in easy to understand dashboards. With this a company is able to gather valuable conclusions, such as the accessibility of a team during peak times. Because of the available data, optimization potentials can be identified much easier.
The ECSTA series is a professional CTI and TAPI middleware. It allows the connection of a telephone system to the PC so that it can be easily controlled via this. It is also possible to connect several sites with different telephone systems (multi-site / multi-vendor technology). Thanks to this technology, a company can usually keep their existing telecommunication infrastructure.
The LDAP-compatible directory service consolidates the databases used by a company into one single information service and provides them in a consistent way. With this, important caller contact information is provided directly with the incoming call. It is also possible to switch directly from the conversation window to another application with just one click. (communication enabled business processes)
ixi-UMS Business is a unified messaging software specifically designed to meet the needs of smaller companies with up to 100 employees. ixi-UMS Business convinces with a particularly simple implementation and administration and supplements the company's existing messaging systems such as Microsoft Exchange Server or IBM Domino with the functions fax, voicemail and SMS.
ixi-UMS Enterprise is a modularly designed unified messaging software for larger companies and also meets specific project requirements. It integrates the functions fax, voice and SMS in system environments like Microsoft Exchange, IBM Domino or SAP. In addition, it also provides a mobile access to all messages. If requested, ixi-UMS Enterprise can be integrated into ProCall Enterprise.
You want unified communications, softphones, communication enabled business processes, apps? We are looking forward to informing you about our product possibilities and to discuss with you, which options would be suitable for your company.