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Native Client for Microsoft Windows

ProCall Enterprise

With ProCall Enterprise, the native client for Microsoft Windows, companies are able to improve their communications and collaboration internally and across company boundaries with partners, suppliers, and customers. This makes employees’ day-to-day work more efficient and improves customer satisfaction. 

We started our improvements with an area that has been with us for more than 15 years – presence management. Here we have paid particular attention to the presentation of information, the use of colors and the creation of a modern appearance.

In the modernization of the presence area of ProCall Enterprise, the focus is on the round display of profile images, which has also led to a change in the presence display.  The new round estos presence rotates clockwise from "Available" to "Not logged in". To distinguish between these presence states, especially for people who are color blind, the alignment of the "crown" on the profile picture indicates the color of the presence ring and consequently the presence state. 

An overview of the most important functions

  • Integration with Bluetooth
    CTI for smartphones and Bluetooth-enabled phones on the PC. As simple as in a car.
  • Instant Messaging
    Easily share text messages. Pass on important information quickly and straight away.
  • Presence Management
    View your colleagues’ availability at a glance. Choose the appropriate communication method. 
  • Business Process Integration (CEBP)
    Integrate communication functions into your company’s business processes. This creates added value.
  • Contact Portal/Multimedia Business Card
    The company website becomes the medium of interaction. With text, audio and audio/video chats. 

Functions in Detail
Integration of Telephony – CTI, Softphone, Integration with Bluetooth

Here, in the "My presence" area, it can be seen that two lines are active: Besides the classic CTI line (here 131) it can be seen that a softphone line is also active. Two lines are delivered to the ProCall Enterprise client. The user can have the choice: two SIP lines, one SIP line and one classic line, or two classic telephone lines. In addition, a smartphone is connected (here: Bluetooth).

Integration of Telephony – ProCall Mobile

The mobile phone icon shows us that the contact is registered via the app. In this case a small mobile phone icon appears next to the calendar icon. We can assume that the contact is on the road, but still available to us.
 

Communication from a Single Source

As diverse as a company’s communication is on a daily basis, all of these communication functions are combined together with ProCall Enterprise in one application. A user can call a colleague via the client and then with just one click on the so-called "Quick Launch toolbar" select a contact option such as a telephone call, chat, audio or audio/video chat.

Presence Management

Presence refers to the state of a person or resource (e.g. a meeting room) and provides information on availability. In a professional presence management system, in addition to individual settings, the calendar status or the status of the telephone are also incorporated into the presence of a person, thus enabling even more accurate information on availability.

Federation

The concept of federation enables companies to network with "friendly" companies like partners, suppliers and customers, on the basis of open standards and secure protocols across company boundaries. In this way, presence information or data can be exchanged securely and easily via text, audio and video chat.

Chat with Read Feature

If messages are exchanged via the chat in the client, a double hook symbol appears. The green double hooks indicate that the message has been read by the addressee. The principle works similar to WhatsApp. This way you can always be sure of knowing whether the recipient of the message has seen and read it, and if not you can ask again if necessary.

Screen Sharing

The integrated screen sharing function facilitates collaboration with colleagues. It allows you to view documents and presentations together, without having to be in the same room or even the same location. For example, a user can share screens with their conversation partner directly from the live chat.

Business Process Integration (CEBP)

Identifies the combination of the ProCall Enterprise communication solution with CRM, ERP or special industry programs that are already used in the company. Instead of bringing another solution "in house" along with the communication solution, the leading applications such as Microsoft Navision, SAP or DATEV pro, are linked to the communication application.

Contact Portal/Multimedia Business Card

With text and audio/video chats, companies allow their customers a personal, direct communication via the company website. Be it as a contact portal, in which selected employees are made visible to the outside, or by simply attaching a multimedia business card with audio/video chat facility via a link to an e-mail.