At the heart of efficient communication is presence management – a system that has been an integral part of estos software since 2003, and is constantly being developed further. Today, the ProCall Enterprise presence management system provides unprecedented visibility into the accessibility of colleagues. In LiveChat, presence management ensures that visitors to a company website are always offered the employee currently available for immediate contact.
A professional presence management system incorporates all information sources from which the current availability of a person can be derived. As part of a communication solution, presence provides information about the current accessibility of a person. Therefore, a form of communication that is suitable to the situation can be used to contact the person.
Presence management systems are not an invention of digitalization, but have their origin in the analog "Busy Lamp Field" of the telephone exchange. Due to a multitude of new communication channels, which have since become established in everyday working life, the importance of the presence display has continued to increase. Modern systems therefore include all available communication channels.
estos enables easy communication – that is the maxim of estos products. At ProCall Enterprise, presence management has always been the basis for flexible workplace and working time models. The newly prepared user interface of the ProCall client enables quick and easy clarification of the availability of a contact. This is the ideal information basis for choosing the most sensible communication channel.
Presence management, which is a core component of the unified communications & CTI software suite ProCall Enterprise, enables users to communicate effectively. Depending on availability, you can always choose the most suitable communication channel from a variety of options.
ProCall Enterprise bundles all important communication channels into a single application. Due to a comprehensive presence management system, users can see at a glance the current availability of other colleagues and, via federation, employees of "friendly" companies. This means that you can always choose a communication method to contact people outside of your own company that suits your own circumstances. ProCall Enterprise also has CTI (Computer Telephony Integration), instant messaging and screen sharing. The software offers possibilities for audio/video communication (WebRTC-based) in the form of text, audio and audio/video chats and optional integration of communication functions into the business processes of a company (business process integration).
In the "Information Technologies" category, the unified communication & CTI software suite ProCall 6 Enterprise was named "Winner" due to its included presence management system for communication.
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With the possibility of getting in direct contact with potential clients and customers via their own company website, an additional communication channel is created for companies. This will continue to gain importance in the future. Through LiveChat’s integrated presence management, for example, as a website widget displayed on a product page, the prospective customer will find an appropriate contact person currently available for the product. By text, audio or audio/video chat, they can immediately be put in contact with the most appropriate company employee with the minimum of effort.
LiveChat enables a company to communicate easily and personally with its website visitors. Whether text, audio or audio/video chat – an interested party or customer is always put forward to a currently available and qualified employee.
"At the moment, LiveChat is used very, very much, for small requests and for problems that can be solved quickly." says Sandra Gardemann, employee in the multimedia sales department of Sparkasse am Niederrhein.
Sparkasse am Niederrhein uses LiveChat from estos to offer its customers additional communication options directly via the website. Whether as text, audio or audio/video chat – for example, the customers can speak directly with Sparkasse employees about opening an account, with the aid of video identification.