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Professional 

Services

Supporting technical services from the manufacturer

With the multitude of features, any demand on the infrastructure and complexity increases. In order to maintain a complete and current overview, we are happy to assist you in setting up our software products with our various service packages.

Basic installation package for ProCall One
 
Basic installation package for ProCall One

Discover the estos single-user CTI solution with ProCall One for all important telephony functions and simplify your daily work with useful tools. We offer the estos initial setup for a smooth start.


 
Basic installation package for Enterprise products

UCC functions improve communication processes in companies and optimize the daily workflow. In this way, estos Enterprise products such as ProCall Enterprise, MetaDirectory, ECSTA, Contact Kit for Lync and ProCall Analytics, work with all your requirements accordingly. We take care of the installation and configuration (preliminary discussion and one hour of remote support).

 

 

Professional Services
Extended technical support

Extended technical support for any estos product in connection with a review of third-party applications and infrastructure. Discover the full functionality of our Enterprise UCC products and components for your individual infrastructure. Assemble your desired services individually.

MultiSite

estos software is optimized for the integration of networked and distributed telephone systems at different locations. With this package, you get site configuration in multi-site scenarios, a feasibility check of the desired requirements, concept development, as well as a development of a regulatory framework for the correct display of lines and signaling. Discover the full functionality of our Enterprise UCC products and components for your individual infrastructure and also beyond the company borders.

 

 

System compatibility check

Discover the full functionality of our Enterprise UCC products and components for your individual infrastructure. Assemble your desired services individually.

ERP/CRM integration

Integration of CRM, ERP or specialist applications for the optimization of communication-intensive business processes. Expansion of the call window.

 
Local Services
Training

Unlock the full functionality of our Enterprise UCC products and components for your individual infrastructure. Assemble your desired services individually.

Consulting

Service (also on site) by estos consultants – reducing project risks and support for complex requirements through the manufacturer's own expertise.
 

Development

Custom software integration – unhindered communication through technical integration of our products with established business solutions or requirements.