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Technical support in the event of a fault

Support when handling incidents.

Despite permanent field tests, it cannot be completely ruled out that an application in the customer environment does not work as expected. To offer you the best service in the event of failure, we continually and intensively work in our head office in Starnberg at all levels on the removal of faults.

Technical support at estos

In order for our Technical Support to assist you as best as possible, we ask you to consider the following recommendations:

Check the release notes

Search the Knowledge Base (german)

Issue ticket in Helpdesk

 

 

Technical hotline

We are also available in person in the event of a fault.

Our telephone helpdesk will provide you with initial suggestions or give advice on how to proceed further and take up your case for further technical processing as required.

Contact us

Analysis tools

The following tools will help you narrow down existing causes of fault:

EPhone.zip TAPI test tool

TapiCaps.exe TSP browser

Audio/video test tool

ICE test tool

Remote maintenance

The following tools allow us simple remote maintenance access:

eSupport.exe for Windows

eSupport.zip for MAC