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CTI software & TAPI with groupware solutions

Groupware systems cover all technical systems that are designed to support the interactions of people within a group. Together with the coordination of the activities, groupware systems also support the communication flow and collaboration in a team whereby the interactions can be separated from each other over time and space.

Groupware systems support collaboration

The most well-known groupware systems include Microsoft Outlook / Exchange and other known client/server products that head in this direction and are based on the MAPI protocol. As a rule, a groupware system is regarded as such when it provides a combination of email, appointment calendar, address books and To-do lists. Unlike ERP systems where the purpose of use is permanently assigned, the use of groupware solutions is regarded as open.

Groupware systems are used for collaboration within a group. Suitable programs therefore do not only meet the requirements of the group as a whole but also the individual demands of the members. For example, they provide functions and tools to manage common databases for asynchronous collaboration. Groupware solutions also provide suitable actions and tools for simultaneous and joint processing.

Together with conference systems, group editors and Instant Messaging functions are also included in the modern groupware systems. With the integration of a groupware application in a Unified Communications & Collaboration product, numerous added values can be realized that not only improve the collaboration within a team but also within an entire company - even beyond the borders with partners, customers and suppliers.

An improvement of business processes

Unified Communications strives for no less. The special feature lies in a future-oriented application that can also be greatly integrated in other groupware solutions used in the company so that the user has a leading application from which he can easily change to a different program if required or initiate actions directly. The hurdles for a change that take additional time and inhibit effectiveness in the workflow are dispensed with. Instead additional options open up for the user that can be used for successful daily work.

CTI software & TAPI with groupware from:
Tobit

Integration into Tobit application