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Unified Communications

Communication for the workplace of the future

Applications for unified communications (UC) make communication in companies more effective. They optimize the users’ workflow by minimizing errors, simplifying recurring tasks and facilitating collaboration in the team and with business partners.

Why are more and more companies using UC?

UC facilitates communication-intensive processes for companies. This gives them the opportunity to simplify their daily work processes, to minimize any sources of error, and to improve communication and cooperation in a sustainable way, both internally and externally. For example, with the unified communications software suite ProCall Enterprise from estos.

 

ProCall Enterprise product page

What is unified communications?

Unified communications (UC) stands for combined communications. The previously separate communication worlds of the PC and telephone now flow together in a single application. Possibilities exist for telephony, messaging, text, audio and audio/video chats within a company, as well as beyond its borders via federation technology – UC combines all of this in one interface for all devices. The integration of communication functions into existing business processes combines important work steps and completes the range of UC. 

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What does unified communications mean for estos?

The term, unified communications (UC), was developed significantly between 2006 to 2010. Several studies have been published during this period, dealing with the "future" topic of multimedia communication in the company workplace. The most important German speaking study appeared in 2008 with the title: "Unified communications in small and medium-sized businesses", by leading analysts Berlecon from Berlin. This was followed by the study "UC meets business" in 2010 by Pierre Audoin Consultants (PAC), which emphasized the theme of business process integration for the first time.

From the point of view of estos, unified communications takes the core idea of CTI (simply dial/Click2Call), and transfers it (the market research firm Gartner calls it: "reduce the human latency") to other media (e-mail, instant messaging). Unlike a classic CTI solution, which is typically telephone-orientated, UC's latest generation software is based on person-orientated architecture. 

This focuses on people, the "conversation partner" and puts them in the center. This principle is as crucial for the long-term successful implementation of a company’s unified communications strategy as perfect interaction with their existing ITC infrastructure. After 2010, the topic of unified communications was gradually extended to include features to aid cooperation – sometimes referred to as unified communications and collaboration (UCC). In 2012, with Pierre Audoin Consultants, estos published another much-cited study on UCC meets business, which highlighted the benefits of integrating unified communications and collaboration capabilities into business process-aware software with a variety of case studies. 

Unified communications building blocks from estos
Computer Telephony Integration (CTI)

Computer Telephony Integration (CTI)

Flexible, cloud-ready telephony solution components – for the desk phone at the workstation, for softphone users or for connecting a smartphone via Bluetooth to the PC.

Messaging

Messaging

The full bandwidth of the asynchronous message world. From e-mail to fax, SMS and voicemail – all from one application. With integration into the leading groupware solution. More about unified messaging

Presence Management

Presence Management

Accurate presence information for all contact persons – internally, externally, via federation. Calendar view option from colleagues and partners. With individual authorization levels. Learn more

Text and Audio/Video Chat

Text and Audio/Video Chat

Real-time communication via text chat and browser-based audio/video chat. For professional customer service with ad hoc contact via the company website.

Federation

Federation

By means of federation, companies optimize their external cooperation. They can network with partners, suppliers and customers based on open standards and secure protocols across their own company boundaries. Learn more

Platform-independent Access, Across Devices

Platform-independent Access, Across Devices

Whether as an app for the smartphone, Mac or Windows PC: Mobile workers have secure access to required company data anytime, anywhere. So you can also work efficiently, even while on the move.

Business Process Integration

Business Process Integration

By integrating communication functions into existing business processes, an employee will already have all valuable information about the caller when the call is received. For efficient communication skills. Learn more