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Unified Communications

Applications for unified communications (UC) make communication in companies more effective. They optimize the users’ workflow by minimizing errors, simplifying recurring tasks and facilitating collaboration in the team and with business partners. estos offers single-user and multi-user solutions for this. See for yourself!

Unified Communications Modules
Integration of Media

Integration of Media

Unified Communications is based on the idea of standardizing the management and use of various media for communication in the workplace. The aim is to relieve users. Unified Communications software is built on novel IP technologies such as SIP and webRTC, however it should also be backwards-compatible with older telephone systems and telephones in the interests of ensuring investment protection. The software supports users with the management and choice of communications tools that are best suited for the situation. 

 

 

Presence Information

Presence Information

The presence or availability of an individual or a device is indicated by a corresponding icon or color code in the UC software. The aim is to optimize the flow of communication between people, despite frequently limited availability, and to reduce frustrations. Unlike the simple presence on instant messaging tools, UC software can include information from multiple services (e.g. telephone and diary) in its presence management for an individual (e.g. "busy - on a call").

 

 

Context Integration

Context Integration

UC solutions develop their full potential when they are integrated into the context of everyday work. This type of integration means providing presence information for a particular name in ERP, CRP, support and specialist applications and having the option to trigger communication in the form of a text chat or telephone call, for example, directly from these. Secondly, it means the integration of relevant data, tools and processes with communication. An example of this is the automatic provision of customer data when incoming communications are received in the form of a pop-up window or toast.

 

 

Other Functions

The gradual expansion of communication with functions to improve collaboration is a logical consequence, especially when several people are following a shared goal. Typical functions from the collaboration sector as an add-on for Unified Communications that can be integrated on the system side include: desktop sharing and application sharing as well as web meetings and conferences. As a result, ad hoc collaboration on documents can be facilitated outside the working context.