Short, concise, clear – users have their say
Our customers tell us how the use of our software products has improved communication and collaboration within the company and across company borders, which functions they particularly appreciate and what benefits arise from this.
AUGUST STORCK KG
"Being able to make calls independently of the office phone via softphone client is a great relief: Thanks to ProCall Enterprise, calls no longer have to be diverted to external devices; employees can be reached and make calls via the office number – regardless of their work location."
Malte Rudolf, IT-Service, Head of IT Infrastructure & Support
"Making calls directly from the PC, quick and easy access to information on call partners and contacts, and excellent integration into our IT infrastructure – these are the highlights for us. We use ProCall Enterprise and the MetaDirectory."
Wilkri-Etiketten G.Hoss KG
"We use the estos MetaDirectory 5 Enterprise, which is connected to our ERP system via the LDAP interface, in conjunction with a STARFACE VM PBX. All addresses from the database are thus contained and synchronized in the STARFACE PBX. This process integration improves our communication considerably."
Stefan Nedele, Sales Manager
NICO Feuerwerk GmbH
"With ProCall Enterprise, we were able to make many work processes more efficient: Communication among colleagues is easier, their presences are mutually visible, and they can be reached on the move and at home via their office phone number."
Michael Kandler, Managing Director and CEO
"With ProCall Enterprise, we improve employee collaboration, and the integrated softphone creates flexibility for remote working in complex organizational structures. The contact portal is particularly impressive: It allows us to make the availability of contact persons visible to the outside world."
Moritz Zobel, TK-Systembeauftragter
M. Kratzer GmbH
"An overview of relevant customer information, better collaboration between employees and chat for interaction during ongoing calls, these are the main benefits. We use ProCall Enterprise with call window customization, ProCall Mobile, ECSTA and MetaDirectory."
Alexander Ludwig, Customer Service Management
Schöffel Sportbekleidung GmbH
"With software from estos, we were able to integrate remote working transparently and enable our employees to interact better and more directly – with each other as well as with customers and suppliers: Softphone, presence management and the connection to Dynamics NAV, these are the highlights for us."
Manfred Gruber, IT Manager
Schüller Möbelwerk KG
"Simplifying the handling of phone calls for around 330 of our employees was the goal: With ProCall 7 Enterprise, they can dial directly from applications, use the softphone to make calls regardless of location, and see in the journal who has tried to reach them."
Michael Burger, System Support Administration Central Services
HUF HAUS GmbH & Co.KG
"Higher work productivity, faster communication, an overview of employees' presences and the connection to software already in use are the main benefits for us that come from estos products. We are also enthusiastic about the service provided by the estos Expert Partner LIQUITCOM GmbH."
Thomas Ehmann, IT Manager HUF HAUS GmbH & Co.KG
Barmherzige Brüder charitable sponsors GmbH
"Always available on the same number – with ProCall Enterprise: I set up call forwarding for my extension in the office to forward calls to my smartphone. Our employees who work from home use softphones with headsets or the mobile app for their mobile phones."
Michael Wieser, IT Area Management
Günther Spelsberg GmbH & Co.KG
"A connection with the cloud CRM Salesforce and the ERP solution proALPHA, that was the requirement of Günther Spelsberg GmbH & Co. KG for the communication and CTI software they were looking for."
Sören Berka, Responsible for IT+Organization
Read the reference report
Autohaus Melzer e.K.
"My gut feeling convinced me of the ProCall Meetings cloud service: With estos, a German provider, I am sure that the product is DSGVO-compliant. Of course, the performance is also inspiring! For example, the fact that online meetings flow into the presence status is a significant advantage."
Christian Melzer, Owner Autohaus Melzer e.K.
Read the reference report
"The instructions were self-explanatory and the installation was therefore extremely easy. The estos software runs cleanly and has far exceeded our expectations, Everything is so easy, you could even switch phone providers overnight and ProCall Enterprise just keeps running."
Swen Walter, IT Department
Read reference report
"In addition to telephony via classic telephones, our employees appreciate the option of the chat function as an additional communication platform and the information on the availability of an employee to weigh up a call. With ProCall, we have taken communication at WÜSTHOF to a new level."
Rafael Naczynski, Systemadministration WÜSTHOF Group
Zeelandia GmbH & Co.KG
"'Works – naturally', that's our current slogan. It not only fits our latest baking products: ProCall Meetings also works – naturally: Colleagues really appreciate the fact that they can meet and discuss online without any major technical know-how."
André Knies, ICT Manager Service and Support
"We see the optimizations for decentralized workstations as one of the key benefits of ProCall 7 Enterprise. And I don't just mean the move to homeworking. Our employees also appreciate the simplifications in daily communication and collaboration."
Marco Schmidt, Head of IT at OSMO, a Cordes Group company
Read reference report