Customer testimonials

Short, concise, clear – users have their say

Our customers tell us how the use of our software products has improved communication and collaboration within the company and across company borders, which functions they particularly appreciate and what benefits arise from this.

Selected companies in alphabetical order

AUGUST STORCK KG

"Being able to make calls independently of the office phone via softphone client is a great relief: Thanks to ProCall Enterprise, calls no longer have to be diverted to external devices; employees can be reached and make calls via the office number – regardless of their work location."

Malte Rudolf, IT-Service, Head of IT Infrastructure & Support

Industry: Confectionery
Products used: ProCall Enterprise, MetaDirectory, ECSTA, ixi-UMS Enterprise

AUGUST STORCK KG has been successfully manufacturing high-quality confectionery for over 100 years. Storck brand products are manufactured at three German production sites in Berlin, Halle/Westphalia and Ohrdruf/Thuringia and distributed worldwide

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PACKSYS GmbH

"Making calls directly from the PC, quick and easy access to information on call partners and contacts, and excellent integration into our IT infrastructure – these are the highlights for us. We use ProCall Enterprise and the MetaDirectory."

Kilian Müller, IT Leader

Industry: Packaging
Products used: ProCall Enterprise, MetaDirectory

PACKSYS GmbH is a medium-sized company with around 60 employees at two locations. The company designs primary packaging simply and in an innovative and modern way.

Wilkri-Etiketten G.Hoss KG

"We use the estos MetaDirectory 5 Enterprise, which is connected to our ERP system via the LDAP interface, in conjunction with a STARFACE VM PBX. All addresses from the database are thus contained and synchronized in the STARFACE PBX. This process integration improves our communication considerably."

Stefan Nedele, Sales Manager

Industry: Labels
Products used: MetaDirectory

Wilkri-Etiketten G.Hoss KG is a family business with around 75 employees at its site in Reutlingen. The company offers a wide range of label solutions.

NICO Feuerwerk GmbH

"With ProCall Enterprise, we were able to make many work processes more efficient: Communication among colleagues is easier, their presences are mutually visible, and they can be reached on the move and at home via their office phone number."

Michael Kandler, Managing Director and CEO

Industry: Pyrotechnics
Products used: ProCall Enterprise

NICO Feuerwerk GmbH, based in Berlin, has over 200 years of pyrotechnical experience and is an industry expert for innovative fireworks highlights in the field of battery and composite fireworks.

Kurbetriebe Oberstdorf

"With ProCall Enterprise, we improve employee collaboration, and the integrated softphone creates flexibility for remote working in complex organizational structures. The contact portal is particularly impressive: It allows us to make the availability of contact persons visible to the outside world."

Moritz Zobel, TK-Systembeauftragter

Industry: Tourism, Health
Products used: ProCall Enterprise, ProCall Mobile, ECSTA

Kurbetriebe Oberstdorf represents Markt Oberstdorf, a community in the Bavarian district of Ostallgäu, which is known as a spa, wellness, hiking and winter sports resort.

M. Kratzer GmbH

"An overview of relevant customer information, better collaboration between employees and chat for interaction during ongoing calls, these are the main benefits. We use ProCall Enterprise with call window customization, ProCall Mobile, ECSTA and MetaDirectory."

Alexander Ludwig, Customer Service Management

Industry: Sanitary, Heating, Plumbing
Products used: ProCall Enterprise, ProCall Mobile, ECSTA, MetaDirectory, LiveChat

M. Kratzer GmbH, with around 45 employees in Augsburg, offers attractive solutions for all aspects of sanitary engineering, heating construction and plumbing. The range of services extends from repairs to the construction of complex building services installations.

Schöffel Sportbekleidung GmbH

"With software from estos, we were able to integrate remote working transparently and enable our employees to interact better and more directly – with each other as well as with customers and suppliers: Softphone, presence management and the connection to Dynamics NAV, these are the highlights for us."

Manfred Gruber, IT Manager

Industry: Clothing
Products used: ProCall Enterprise, ProCall Mobile, ECSTA, MetaDirectory, LiveChat

Schöffel Sportbekleidung GmbH, with 250 employees and a location in Schwabmünchen, is the market leader in the field of functional sportswear and also considers itself a manufacturer.

Schüller Möbelwerk KG

"Simplifying the handling of phone calls for around 330 of our employees was the goal: With ProCall 7 Enterprise, they can dial directly from applications, use the softphone to make calls regardless of location, and see in the journal who has tried to reach them."

Michael Burger, System Support Administration Central Services

Industry: Furniture
Products used: ProCall Enterprise, MetaDirectory, ECSTA

Schüller Möbelwerk KG, based in Herrieden, Germany, is an independent family business and among the TOP 3 in the German kitchen furniture industry.

HUF HAUS GmbH & Co.KG

"Higher work productivity, faster communication, an overview of employees' presences and the connection to software already in use are the main benefits for us that come from estos products. We are also enthusiastic about the service provided by the estos Expert Partner LIQUITCOM GmbH."

Thomas Ehmann, IT Manager HUF HAUS GmbH & Co.KG

Industry: Construction
Products used: ProCall Enterprise

HUF HAUS GmbH & Co.KG is a family business with more than 415 employees, headquarters in Hartenfels and over 110 years of experience.

Even more comments from our customers

Barmherzige Brüder charitable sponsors GmbH

"Always available on the same number – with ProCall Enterprise: I set up call forwarding for my extension in the office to forward calls to my smartphone. Our employees who work from home use softphones with headsets or the mobile app for their mobile phones."

Michael Wieser, IT Area Management

Günther Spelsberg GmbH & Co.KG

"A connection with the cloud CRM Salesforce and the ERP solution proALPHA, that was the requirement of Günther Spelsberg GmbH & Co. KG for the communication and CTI software they were looking for."

Sören Berka, Responsible for IT+Organization

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Autohaus Melzer e.K.

"My gut feeling convinced me of the ProCall Meetings cloud service: With estos, a German provider, I am sure that the product is DSGVO-compliant. Of course, the performance is also inspiring! For example, the fact that online meetings flow into the presence status is a significant advantage."

Christian Melzer, Owner Autohaus Melzer e.K.

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R+V Betriebskrankenkasse

"The instructions were self-explanatory and the installation was therefore extremely easy. The estos software runs cleanly and has far exceeded our expectations, Everything is so easy, you could even switch phone providers overnight and ProCall Enterprise just keeps running."

Swen Walter, IT Department

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WÜSTHOF GmbH

"In addition to telephony via classic telephones, our employees appreciate the option of the chat function as an additional communication platform and the information on the availability of an employee to weigh up a call. With ProCall, we have taken communication at WÜSTHOF to a new level."

Rafael Naczynski, Systemadministration WÜSTHOF Group

Zeelandia GmbH & Co.KG

"'Works – naturally', that's our current slogan. It not only fits our latest baking products: ProCall Meetings also works – naturally: Colleagues really appreciate the fact that they can meet and discuss online without any major technical know-how."

André Knies, ICT Manager Service and Support

Cordes Group

"We see the optimizations for decentralized workstations as one of the key benefits of ProCall 7 Enterprise. And I don't just mean the move to homeworking. Our employees also appreciate the simplifications in daily communication and collaboration."

Marco Schmidt, Head of IT at OSMO, a Cordes Group company

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Please contact me if you have any questions about our references

Sibylle Klein

Content Production Manager

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