CTI with IP-Centrex from QSC
IPfonie Centraflex from QSC with estos software for Voice from the Cloud with Unified Communications, CTI and TAPI.The combination of the flexible and scalable communication solution from the Cloud, IPfonie Centraflex from QSC with which estos software enables classic single-user CTI with ProCall One and 3rd party CTI functions for ProCall Enterprise. In this scenario, ECSTA for Broadworks CTI middleware provides trouble-free technical integration.
As a high-quality telephone system, IPfonie centraflex provides the latest communication options paired with the highest possible level of flexibility and scalability. Here all functions are made available from the Cloud. In this way, you do not have to do without secure, convenient and professional telecommunication. IPfonie centraflex offers many functions and features that companies require for their daily business communication – with significantly more flexibility. In combination with estos software, the user is given the option to use CTI with IP-Centrex from QSC.
The SEALNET company from Duisburg is one of the first customers to rely on the combined solution made up of CTI with IP-Centrex from QSC. The ITC service provider is operated in the Cloud Services & Virtual Offices sector among other things. The special significance of the partnership between estos and QSC is highlighted by Andreas Laege, Managing Director of SEALNET. "IPphonie centraflex with the Unified Communications features of ProCall Enterprise achieves the necessary flexibility regarding location, time and efficiency for us in the modified service provider work environment. We have created a connection to our CRM system and therefore especially benefit from TAPI support. Features such as the call number resolution, central call journal and direct dialing from the CRM solution represent real added values for us!"
Control either conveniently occurs via PC or simply mobile via smartphone - e.g. an iPhone. Among other things, an intelligent smartphone app provides intuitive operability. Even while traveling, calls can be started and forwarded, conferences initiated, call forwarding set up and much more. At the workplace itself, only the telephony end devices (e.g. telephones) are connected. The location of the employee is therefore of secondary importance.
Since the start of IPfonie centraflex 3.0, QSC and estos have been working closely together on the product side. With ECSTA for Broadworks from Broadsoft, estos has developed CTI middleware that translates the protocol of the platform used by QSC into the Microsoft TAPI standard. As a result, IPfonie centraflex can generally be used with all TAPI-compliant applications. The highlight of the cooperation is the combination with the Unified Communications and CTI solution, ProCall Enterprise, that was also optimized for it. See Remote Office!
Communication always takes place with one standard office telephone number whether in the company, in the home office or while traveling. Typical features of a classic telephone system such as forwarding, direct dialing or callback are naturally fully retained. Practical functions such as a switchboard and fax-to-mail as well as mail-to-fax functions are added.
Highlight Remote Office
The Remote Office function of the ProCall Enterprise with IPfonie Centraflex combination is impressive! Simply set via ProCall that you are now available in the home office, in a branch or on a cell phone (e.g. Android smartphone or iPhone) and all your business calls will be routed there and correctly indicated in ProCall with a pop-up. The same applies for outgoing calls: choose any call number via ProCall and the QSC Voice Cloud platform automatically dials for the relevant associated device.