Connection of the Dealer Management System via MetaDirectory to ProCall Enterprise
MetaDirectory prepares names, addresses, phone numbers, images and customer-specific information in a standardized way. With the help of the replicator, CROSS can be connected and the contact data records can be read out. CROSS is more than a merchandise management system, it is a dealer management system. In interaction with UC software ProCall Enterprise, car dealerships for Volkswagen, Audi, Porsche, SEAT and SKODA thereby decisively improve their customer service.
Excellent customer service thanks to ProCall Enterprise
The connection of CROSS with ProCall Enterprise via MetaDirectory makes it possible not only to greet customers by name, but to have all the important information for a successful call at hand.
A targeted customer approach and service-oriented communication are core competencies of successful car dealerships. The unified communications (UC) software developed by estos helps employees at a car dealership to organize their daily communication efficiently and significantly improve customer service.
With its proven UC features and business process integration capabilities ProCall Enterprise has been reliably simplifying communications and business processes for nearly 20 years.
MetaDirectory offers the CROSS Replicator, an interface to connect the Dealer Management System to UC software.
If the communications solution is linked to other applications in the company, such as CRM, ERP or special industry programs, additional valuable added value is created. For example, important information from the other programs, such as open invoices, upcoming appointments or customer classification, is available when a call is received.
The connection of the MetaDirectory via CROSS Replicator to the Dealer Management System CROSS enables defined customer data to be displayed in the ProCall Enterprise call window. In addition, employees can search for contact data in their ProCall client and therefore find information more quickly.