As well as important standard features such as a presence display, chat for easy collaboration between employees and hotkey dialing, the focus is on a personal customer contact. Background information about the customer is made available and the contact history as well as memos are displayed or recorded.
If you would like to rely on a qualified service provider, we can recommend TeleSys as a partner. They have a sound knowledge of estos products and also have the necessary experience as well as the appropriate certifications.
More information about Salesforce integration with TeleSys?
Download now Info-PDF! (only available in german)
We provide professional technical support with our "ERP / CRM Integration" if required. This package includes the specific requirements as well as a test for plausibility. The setup of the MetaDirectory Import Replicator is also a part of the service like the representation of five user-defined fields.
Are you considering making use of this package and want to get more information?