As well as important standard features such as a presence display, chat for easy collaboration between employees and hotkey dialing, the focus is on a personal customer contact. Background information about the customer is made available and the contact history as well as memos are displayed or recorded.
What is unified communication and what does it mean for your company. More information can be found here
If required, we offer you professional technical support with our "ERP/CRM Integration". This package includes, among other things, a list of concrete requirements and a check for feasibility. The setup of the MetaDirectory import replicator is also part of the service, as is the display of five user-defined fields.
Are you considering making use of this package and want to get more information?
Do you want to first find out more information about Salesforce?