Realize professional CTI and Unified Communications solutions with the Auerswald LAN TAPI interface and ProCall Enterprise
estos had been having a close and successful cooperation with the renowned manufacturer Auerswald since 2012, starting with the technical optimization of interfaces and mutual certification of products. The combination of products has developed into a solution that is appreciated by customers and dealers alike and that is very easy to install and service for small and medium-sized businesses with up to 100 participants per site.
Auerswald also uses estos software itself (incl. networking across locations and Federation).
The LAN-TAPI interface is the basis for connecting ProCall Enterprise to telephone systems in the small office and business class of Auerswald. With Comfort CTI, ProCall Enterprise complements the functionality of expandable and fully modular ITC systems in the range of 4 to 112 participants with journal functions, presence management and instant messaging, Federation as well as many functions to improve cooperation.
In addition, audio/video functions have been added to the latest ProCall Enterprise version. Users benefit from a tried and tested, complete solution that enables fast and easy communication channels as well as a high level of service orientation that is provided by a very qualified specialist dealer base.
The basis of ProCall Enterprise integration with Auerswald systems is the Auerswald LAN-TAPI interface. Data communication takes place conveniently via the integrated network interface of ITC systems. In the right column, you can find a list of systems that can be equipped with LAN-TAPI.
- COMpact 3000 series
- COMpact 4000
- COMpact 5010/5020 VoIP
- COMpact 5000 / 5000R
- COMmander 6000 / 6000R / 6000RX
Connect telephone system (CTI):
- TAPI driver: LAN-TAPI from Auerswald
- Driver Information: LAN TAPI info sheet
Requirements for hardware & software:
- Compatible Auerswald telephone system
- Windows Workstation (up 10 participants)
- Windows Server (from 10 participants)
- ProCall Enterprise
- ProCall Analytics (optional)
- MetaDirectory (optional)
- CTI - Computer Telephony Integration
- Presence management
- Instant Messaging
- Audio / Video
- Smartphone integration
Browse contact details from your contact databases such as CRM, ERP and industry-specific solutions and increase the productivity of your Auerswald Compact / Auerswald COMmander.
ProCall Analytics graphically represents the communication data of ProCall Enterprise and provides information about where communication is slow - a requirement for increasing your success. Measure and optimize your communication processes.