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CTI & UC for telephone systems from Avaya

Numerous comfort features and modern Unified Communications & CTI software for demanding medium-sized companies.

Benefit from numerous synergies and added values that become possible thanks to the optimum integration of estos products in Avaya telephone systems.

 

The solution for demanding middle-sized companies 

 

Benefit from the high level of interoperability of the Avaya telephone systems and Unified Communications & CTI software products from estos. Larger middle-sized companies often have very complex business processes and therefore also a variety of different communication infrastructures. To successfully communicate, trouble-free processes and harmonized applications are essential. With the combination of estos and Avaya, you have the perfect basis for the use of a modern telephone system with practical Unified Communications functions & CTI software.

 

 3 options. Many opportunities.

 

The Avaya systems are suitable for a combination with estos products: IP Office, Communication Server 1000, Aura Communication Manager. With the high integration depth, users benefit from numerous synergies and added values. The middleware available for the respective system (e.g. ECSTA from estos) enables an optimum connection of the Unified Communications & CTI software. With ProCall Enterprise, the many telephone functions of the systems can be extended with modern functions such as Instant Messaging, presence management and audio/video communication.

Added Values
Networking

Networking

The integrated MultiSite technology in ProCall Enterprise enables the connection of networked telephone systems that are distributed via different locations by the provision of TAPI resources at a central location. Federation enables a secure collaboration with partners and suppliers beyond company borders. Here the basis is a type of "trust network" in which common rules are defined to exchange presence specifications.

Improvement of collaboration

Improvement of collaboration

Regardless of whether at the work place, in the home office or even mobile: ProCall Enterprise has been improving communication and collaboration in companies for many years. Employees can use many communication functions (such as Instant Messaging, presence management or audio/video communication) that simplify collaboration in the daily routine and are easy to use. Customers benefit from the faster response times of the service department and a high-quality service with modern functions.

Business process integration

Business process integration

To optimally support the increasing demands of mobile workers, ProCall Enterprise can also be used on all common mobile end devices. Important contact information is therefore also accessible while you're traveling at any time, and all features such as the detection of presence, call activation and call forwarding can be used immediately when required. In addition, different data sources that mobile employees can then access can be included (business process integration).

Mobilität

Mobilität

In order to provide the best possible support for the growing needs of mobile workers, ProCall Enterprise can also be used on all common mobile devices. Consequently, vital contact information is also accessible at any time while on the move and all of the functions, such as the detection of presences, call triggering and call diversion, can be used straight away when required. In addition to this, various data sources can be integrated to which the mobile employee then has access. (Business process integration)

Trust the modern, reliable CTI & UC for your Avaya telephone systems. 

Combine your estos software with the Avaya telephone systems of Avaya IP Office, Aura Communication Manager or Communication Server 1000. Benefit from the practical, tried and tested UC & CTI functions. More about Avaya 

 more about Avaya

Avaya and estos - Perfectly combined!

 

Avaya IP Office

 

The system is connected via the CTI link, the CTI middleware of the manufacturer. Numerous CTI communication functions such as call protection and call forwarding are therefore supported. In combination with ProCall Enterprise, you can also use modern Unified Communications functions such as presence management, Instant Messaging and audio/video communication.

 

 

 

Aura Communication Manager

 

ECSTA was specially developed for the XML/CTI interface (DMCC) of the Avaya Aura Communication Manager and represents the first professional 3rd party TAPI driver for the Avaya Aura Communication Manager. As part of the multi-level Avaya Aura infrastructure, it represents a central telephone controller. High scaled and cluster-compliant Linux servers are used as the basis for software.

Communication Server 1000

 

ECSTA was developed for the Avaya Communication Server 1000 - a server-based, very powerful IP-PBX - and provides optimum middleware for the connection of TAPI-compliant applications for the SIP/CTI interface of the system. The Communication Server 1000 platform supports business-critical applications including Unified Messaging, Customer Contact Center, IVR, Wireless VoIP and IP telephones.

Make use of the benefits!

 

With an Avaya communication module and the Unified Communications & CTI software from estos, you can achieve a perfect basis for modern and successful communication from which your employees and partners as well as your customers can benefit. Use the features of your Avaya system to the full extent and also modern, practical and easy to use Unified Communications functions from estos. The natural workflow of the operator supports you in a user-friendly and intuitive manner.

Combination tip:

 

ProCall Analytics, an additional application, allows you to prepare and analyze communication data in a clear way. As a result of the clear display in dashboards, the data gained can be quickly evaluated. In this way, ProCall Analytics achieves a reliable decision-making tool for investments in education and further training. Personal data remains protected and, as ProCall Analytics is a browser-based application, it can be used on all platforms.