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CTI with NFON

Business process integration for the cloud

Optimal integration of estos products with NFON allows you to use proven unified communications and CTI convenience features in the cloud as well. This will enable you and your employees to significantly improve communication and collaboration. Using the federation feature, you can also use CTI for NFON outside the company.  

Do not miss out on modern UC & CTI comfort, even in the cloud!

Optimal integration of estos products with NFON allows you to use proven unified communications and CTI convenience features in the cloud as well. This will enable you and your employees to significantly improve communication and collaboration. Using the federation feature, you can also use CTI for NFON outside the company. 

estos and NFON together in action

The joint municipal institution IT-Verbund Uelzen is an independent authority in the district of Uelzen, the Hanseatic city of Uelzen, the community of Aue, Bevensen-Ebstorf and Suderburg as well as the district of Bienenbüttel. The IT-Verbund Uelzen supports its patrons and helps to fulfil their primary responsibilities in public administration by providing hardware and software as well as comprehensive technical and conceptual information and communication technology services. This video shows how to use estos and NFON in the IT network.

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Advantages of the combined use of NFON and estos

Easy operation 

  • Pay-per-use
  • No administrative expenditure
  • Flexible scalability 

Potential savings

  • No costs for telephone system hardware
  • No costs for a separate telephone connection
  • Exact breakdown of costs (Pay-per-use)

CTI convenience features

  • No tedious typing of phone numbers manually
  • Call contacts with a click of the mouse
  • Pop-up window conveniently gives all information about the caller at the beginning of the call

Presence management 

  • See the availability of all colleagues 
  • Choose the best form of communication depending on the situation
  • Efficient control of your availability

Instant messaging 

  • Write chats and short messages easily
  • Respond quickly – even during a call
  • Exchange important information and inquiries promptly

Business process integration

  • Simplify recurring work-steps and connect key processes
  • Everything you need in a leading application
  • Simplify recurring work-steps & access to information

Integration of NFON takes place via the individual telephone controls

In order for users to extend their NFON cloud telephone system to include modern unified communications, collaboration and CTI convenience features, integration with the estos products ProCall Enterprise and MetaDirectory does not have to be controlled via the telephone system itself, but in this case by the individual controls on the telephone. For this purpose, the phones must have an appropriate interface to ensure smooth integration. 

 

Integration via ECSTA for SIP phones

The ESCTA series for SIP telephones from estos, enables communication between the telephone system and the IT infrastructure. This makes it easy to control telephone systems and the connected telephones from the PC.  

More about ECSTA for SIP phones 

Successful business process integration with ProCall Enterprise and MetaDirectory
ProCall Enterprise 

By integrating your NFON system with ProCall Enterprise, you can take advantage of state-of-the-art CTI features such as hotkey dialing, efficient presence management, instant messaging, WebRTC audio and video communications, and Bluetooth integration. Control your own accessibility and quickly identify which of your colleagues are currently available or already busy on a call. During a conversation with a customer, any queries can be simply sent to other colleagues via chat. Or you can integrate your smartphone easily into the application, so that your colleagues can also identify, for example, whether you are having an important conversation on your mobile phone.

More about ProCall Enterprise 

MetaDirectory 

You have opted for a NFON telephone system from the cloud to be able to guarantee communication and to be available at all times for your customers? Then extend your good intentions and efforts with the LDAP directory service MetaDirectory. This estos service brings together all existing contact databases in the company and standardizes them. Rather than proprietary storage of important information in different programs, MetaDirectory provides you with a single, company-wide, high-performance directory service that always provides you with the most important customer data. 

More about MetaDirectory

Flexible use of secure cloud telephony

NFON AG is based in Munich and is a leading provider of high-end telephone systems. The company offers cloud technology "Made in Germany". An encrypted internet connection allows NFON worldwide access to telephone systems, whether by web, telephone, computer or smartphone. The company offers its own unified communications & CTI solution, the essential features of which can be extended by the use of many estos products. This allows the use of CTI with NFON. 

Would you like to use CTI for NFON?

Then take the opportunity to expand your system with all the possibilities of modern business process integration! Simplify your daily communication and benefit from the numerous and helpful features. We are happy to help advise you. Contact us.

 

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