CTI Software & TAPI with SAP Business One
Increase your customer and employee satisfaction.
Get the maximum from your SAP Business One solution and also benefit from a CTI solution integrated in communication intensive business processes.
One application
Direct calling from the ProCall Enterprise call window with the desired customer information without interrupting the active application on the PC.
Simple contact maintenance
Uncomplicated call-up of the customer master data and current customer offers in SAP Business One from the ProCall Enterprise call window.
Order planning without difficulty
Call-up of customer orders and customer activities in SAP Business One with a click of the mouse on the ProCall Enterprise call window.
Simple dialing
Direct dialing from SAP Business One.
Data replication
Replication and preparation of the SAP Business One contact and master data with MetaDirectory.
Easy search
Web-based contact search via the central MetaDirectory with extended display of the most important customer master data from SAP Business One.
Customized solutions
Our partner for many years, KOMSA Systems, is certified in the SAP Business One environment as well as the handling of estos Unified Communications. Together with our partner, KOMSA Systems, we therefore offer the option to respond to customer wishes in a very individual and flexible manner.
Rely on support
We provide professional technical support with our "ERP / CRM Integration" if required. This package includes the specific requirements as well as a test for plausibility. The setup of the MetaDirectory Import Replicator is also a part of the service like the representation of five user-defined fields.
Are you considering making use of this package and want to get more information?
Do you use SAP Business One and do not want to do without CTI Comfort features for your daily work?
Then contact us. We are happy to help.