ProCall Analytics is an additional module for ProCall Enterprise, which represents your communication data in clearly arranged dashboards. In this way, you get a quick overview of potentials and bottlenecks in communication-intensive processes and can make better decisions.
With ProCall Analytics, you make better and informed decisions. Optimize the accessibility of your company and improve the satisfaction of your customers by the simple and clear preparation and evaluation of your communication data in dashboards. The information gained in this way can serve as a basis for investments, further education and training.
You can use any telephone system that you also use for ProCall Enterprise together with ProCall Analytics. For an accurate evaluation of call groups, however, the TC system must be connected via ECSTA . This is due to technical limitations in the tracking of complex call forwarding scenarios that may arise via common TAPI drivers for a connection. ECSTAs excluded from this rule include ECSTA for SIP phones, ECSTA for snom.
Windows Server 2008 R2 / 2012 / 2012 R2 / 2016
SQL Server 2008 / 2008 R2 / 2012 /2014 / 2016
.NET Framework 4.6.2
IE version 9 or higher; Microsoft Edge; Firefox version 17 or higher; Google Chrome version 24 or higher; Safari 5 and 6 Mobile (iOS 7 and higher, Mac OS X)