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CTI & UC for the service management software TOPdesk

As a service management software for IT, facility & HR, TOPdesk helps companies increase their customer satisfaction in the support area. By integrating with the unified communications & CTI software suite ProCall Enterprise, this versatile software is complemented by modern communication features. 

Comprehensive ticket system 

The user-friendly TOPdesk service management software is especially aimed at IT departments in companies looking for an integrated solution for IT, facilities and HR. As a standard solution, the introduction of TOPdesk by the customer is quick, easy and reliable. Experienced consultants and the customer work together to implement it in the shortest possible time, making sure that dependency is avoided.

 

The software is characterized by quick implementation and easy operation. In addition, it requires only limited adaptation to conform to the respective customer infrastructure. The integrated ticket system can be used for both internal and external service requests. Should any questions arise, a support team is available on the web or by phone.  

Integration in ProCall Enterprise

Through integration with ProCall Enterprise, companies are integrating future-orientated communications software with the leading TOPdesk application to manage incoming customer tickets. When a call is received, all relevant information about the caller stored in TOPdesk will be displayed. Therefore, the employee gets a brief overview before the beginning of the conversation. For example, he can view any remarks or see any current open tickets for the customer, their status and who is responsible internally for the processing.

 

At the same time, an employee can also perform additional actions directly from the ProCall Enterprise call window: For example, they can open the customer card or a new support ticket. Therefore, the employee does not have to switch between different systems, and they can maintain their full attention and focus on the conversation and concerns of the customer. This personal welcome at the beginning of the conversation ensures that the customer feels valued by the professional support. The perceived customer satisfaction increases.

About TOPdesk

As an international software manufacturer in the area of service management, TOPdesk develops, sells and implements a user-friendly solution that enables organizations of all sizes to increase their service efficiency. Whether IT, facility or HR service management, TOPdesk can be used in all service areas. Founded in Delft in the Netherlands over 25 years ago, TOPdesk has become a market leader in the industry. Learn more