CTI & UC applications
Get to know the many application options of our software for Unified Communications and CTI. Find information on the use of our software in specific hardware such as modern IP telephone systems, a hybrid or traditional telephone system or with SIP telephones in the IP Centrex environment, as well as other information to use our products with other software, including leading applications in the field of CRM, ERP and business applications. How to use our software for CTI or UC from the cloud rounds off the applications topic.
The telephone system is an essential infrastructure component for communication for many businesses. estos software has been developed to create synergies for 'friendly' coexistence with telephone systems and to supplement their functions with professional CTI, but also with modern Unified Communications functions.
See here which combinations work especially well with estos software and what added value they can provide from their use in specific scenarios.
SIP telephones are typically used when the telephone system migrates to the cloud. To use Unified Communications and CTI functions in this environment, other technical concepts are used than with traditional telephone systems.
estos is a pioneer in the integration of SIP telephones for CTI functions and has introduced groundbreaking concepts for series production in cooperation with leading manufacturers of telephones. See our typical CTI applications with SIP telephones from leading manufacturers here.
CRM, ERP and support applications such as SAP Business One and CRM, MS Dynamics CRM, NAV and AX, Salesforce, etc. can be easily integrated into Unified Communications and CTI solutions with estos software.
The optimization of communication-intensive business processes is always in the foreground here. See some practical examples of how they are installed by specialized estos partners:
Exchange with Microsoft Outlook, Lotus Notes from IBM and David from Tobit was often referred to as groupware systems for team communication - usually e-mail and calendar functions form the basis. Depending on the system, e-mail, presence, contact, journal and calendar functions can be integrated with ProCall Enterprise.
Get an idea of the CTI application of our software with these systems:
estos partners have specialized in selected industries and offer solutions with our software that have been optimized for a specific occupational group.
See which benefits experts can provide with our software for specific vertical markets (verticals) here.
CTI telephony for DATEV pro users
Customer-, service- and contact-center:
ZAM® + EVENT + CRM (DR. LAUER + KARRENBAUER)