CTI & UC applications
Get to know the many application options of our software for Unified Communications and CTI. Find information on the use of our software in specific hardware such as modern IP telephone systems, a hybrid or traditional telephone system or with SIP telephones in the IP Centrex environment, as well as other information to use our products with other software, including leading applications in the field of CRM, ERP and business applications. How to use our software for CTI or UC from the cloud rounds off the applications topic.
The telephone system is an essential infrastructure component for communication for many businesses. estos software has been developed to create synergies for 'friendly' coexistence with telephone systems and to supplement their functions with professional CTI, but also with modern Unified Communications functions.
See here which combinations work especially well with estos software and what added value they can provide from their use in specific scenarios.
SIP telephones are typically used when the telephone system moves to the cloud. In order to be able to use unified communications and CTI functions in this environment, different technical concepts are used compared to classic telephone systems.
estos is a pioneer in the connection of SIP telephones for CTI functions, and in cooperation with the leading telephone manufacturers, has brought groundbreaking concepts to series maturity. See our typical CTI applications with SIP phones from leading manufacturers here.
With a door intercom, you can see directly from your workstation who is waiting outside your company door. This is how you can welcome your visitors before they enter the office. In conjunction with ProCall Enterprise from estos, you can open the door directly by clicking on the PC or by pressing a key combination on the telephone, as well as benefiting from the other advantages of the unified communications & CTI software suite.
CRM, ERP and support applications such as SAP Business One and CRM, MS Dynamics CRM, NAV and AX, Salesforce, etc. can be easily integrated into Unified Communications and CTI solutions with estos software.
The optimization of communication-intensive business processes is always in the foreground here. See some practical examples of how they are installed by specialized estos partners:
Exchange with Microsoft Outlook, Lotus Notes from IBM and David from Tobit was often referred to as groupware systems for team communication - usually e-mail and calendar functions form the basis. Depending on the system, e-mail, presence, contact, journal and calendar functions can be integrated with ProCall Enterprise.
Get an idea of the CTI application of our software with these systems:
estos partners have specialized in selected industries and offer solutions with our software that have been optimized for a specific occupational group.
See which benefits experts can provide with our software for specific vertical markets (verticals) here.
CTI telephony for DATEV pro users
Customer-, service- and contact-center:
ZAM® + EVENT + CRM (DR. LAUER + KARRENBAUER)