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CTI & UC with jtel

jtel, a leading provider of advanced solutions in the telecommunications industry, provides solutions in the area of ACD, data and audio conferencing, as well as IVR. Jtel specializes in the development and delivery of advanced call management software solutions whose technology supports a variety of PBX telephone systems. In combination with estos products, users benefit from modern unified communications & collaboration features. 

jtel offers a suite of complementary applications that delivers scalable, modular functionality for companies of all sizes. Due to its flexibility and adaptability, jtel solutions enable effective interaction with the user. All jtel solutions meet the highest technical standards and ensure reliability and robustness in the company. 

jtel ACD – efficient and flexible

ACD from jtel enables optimized call distribution in contact centers for organizations of all sizes. It manages inbound and outbound telephony according to clearly defined rules and conditions that can be easily adapted, if necessary. So calls always reach the right agent at the right time.

ACD from jtel allows you to register and use any device, such as a smartphone, mobile phone, or any standard device. It operates remotely and centrally, thus allowing call centers to adapt to changing requests.

Advantages of the jtel ACD
Multi-channel call management for incoming and outgoing calls

Multi-channel call management for incoming and outgoing calls

  • Fixed network, mobile, e-mail, internet, WebRTC, fax
  • Remote registration and central configuration

Flexible rules and flexible routing

Flexible rules and flexible routing

  • Planning and optimization of call distribution based on customer experience
  • Skill-based routing options 

Integration into business processes

Integration into business processes

  • Increase the communication capabilities of CRM and ERP solutions 
  • Create CEBP applications  

Web-based

Web-based

  • No client software or integration required 
  • Access from tablet and smartphone as well as the desktop 

Voice Mail

Voice Mail

  • Missed calls can be placed on a call list or callers can leave a message which is forwarded to the agent group via jtel

Comprehensive monitoring and statistics

Comprehensive monitoring and statistics

  • Wallboard function allowing the supervisor to monitor the call center 
  • Site reporting across  different locations  

Alarm and messages

Alarm and messages

  • Automatic alarm function when thresholds are exceeded (e.g. low service level, according to the defined KPIs)

Numerous standard features

Numerous standard features

  • Call recording
  • Listening and monitoring 
  • Integrated home office package including statistics 

Working together – jtel and estos

Weinmann & Schanz is a leading, family-run wholesaler of bathroom, heating and ventilation equipment. With more than 3000 calls per day, the 130 call center employees manage an immense communication volume. To meet the high level of customer service, Weinmann & Schanz sought a new communication solution.

To find out why they chose jtel in connection with estos, read here

Strong call center team – jtel and estos

Call centers in search of a new solution but wanting to keep their current telephone system, will find an optimal solution with jtel in combination with estos. The ECSTA middleware creates a connection between the PBX and the PC. The jtel – ECSTA combination allows, for example, the monitoring of agent telephones in the PBX and the continuous use of common PBX functions. Agents usually use a "pick-up" feature when a colleague's phone rings. 

By monitoring the PBX telephone system, the jtel system can detect this and automatically adjusts statistics and online reporting to track the delivery of a call to another agent. ProCall Enterprise enables call center agents to view and communicate with other colleagues' availability status. The jtel ACD web application can be integrated directly into ProCall, so that after its launch agents see the jtel application as part of ProCall Enterprise. 

Contact us now! 

Are you interested in CTI & UC for jtel? We are happy to inform you about any integration possibilities for jtel with estos products and help clarify which options are suitable for you. 

 

Contact now! 

 

You would like to know more about jtel?

Find out more about our long-standing cooperation partner here.