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References and testimonials

The focus is on you: Users who use our software every day, the decision-makers of the companies who deploy our software, the partners who market our software.

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IT-Verbund Uelzen 

"Our favorite feature is definitely the good way it integrates with Outlook, so that I can see immediately which customer or if a colleague is calling," says Juliane Jann, network administrator at IT-Verbund Uelzen.

IT-Verbund Uelzen looks after the IT of most of the surrounding communities and has introduced a communication solution using estos software products, such as ProCall Enterprise, for its customers.

ESWE Versorgungs AG 
Industry: Energy service provider
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
 

ESWE Versorgungs AG is a modern energy service provider with more than 87 years of history. ESWE supplies its customers with electricity, natural gas and heating in the Wiesbaden area and also enjoys a very good reputation all over Germany. ESWE has been using estos' unified communications & CTI software for a long time. Since ESWE attaches a high priority to professional and fast customer service, the advantages in the use of estos software are optimal here.

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Vaillant Group
Industry: Manufacturing
Products used: ProCall Enterprise
 

Vaillant supplies its products through a wide network of wholesalers distributing thermo-hydraulic material. Since February 2015, Vaillant has decided to implement the ProCall Enterprise suite in their office; by doing this, all the information about a caller’s identity is immediately displayed on the desktop. Its native integration with Salesforce allows the creation of a new activity, and share it in real time during a conversation directly from the ProCall pop-up window.

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Sesto Autoveicoli
Industry: Car dealership
Products used: ProCall Enterprise, ProCall Analytics and ECSTA series

Sesto Autoveicoli is one of the largest Italian car dealers distributing Audi and Volkswagen brands to the automotive market. ProCall 5 Enterprise has been easily integrated within the existing technology infrastructure, and the integration process between the PBX, Microsoft Active Directory and their existing CRM application (thanks to MetaDirectory) has been successfully implemented in a smooth and seamless way. 

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wlw steuerberater wirtschaftsprüfer wünsch lehnert and partner

Industry: Tax consultancy 

Products used: ProCall Enterprise, MetaDirectory 

"With estos it was possible to connect our cloud telephone system with the DATEV solution," says Philipp Wünsch, partner at wlw Steuerberater Wirtschaftsprüfer Wünsch Lehnert and Partners. Thanks to this modern interface, cloud and professional CTI are no longer a contradiction in terms. Employees can use the various communication functions available, such as chat, and can see at a glance and across different locations whether a colleague is present or absent.  

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Sparkasse am Niederrhein

Industry: Banking 

Products used: LiveChat 

"At the moment LiveChat is used very often for problems that can be solved quickly," says Sandra Gardemann, employee in the multimedia sales department at Sparkasse am Niederrhein.

Sparkasse am Niederrhein uses estos LiveChat to offer its customers additional communication possibilities directly via their website. 

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Kertész Kabel AG

Industry: Industrial products

Products used: ixi-UMS and ProCall Enterprise (incl. Contact portal)

Kertész Kabel AG is one of the leading cable providers in Switzerland with over 60 employees. For communication with customers and prospective clients, Kertész relies on software know-how from estos and uses an integrated solution that enables both classic communication channels such as fax, as well as new possibilities such as real-time communication via the company's website in the form of audio/video chats (based on WebRTC Internet technology).

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Reference reports

Heute GmbH

Industry: Mechanical engineering
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

Heute GmbH was looking for ways to connect processes and thereby reduce the workload for employees. You can read here how this was achieved and how customer data can now be accessed more quickly:

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Reyher GmbH

Industry: Wholesale
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

The company Reyher Nchfg. GmbH & Co. KG tried to meet the need of its sales department to integrate telephony processes into the existing IT landscape. You can read here how the company now uses SAP ERP and IBM Notes and why the solution is failsafe:

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Kraus & Naimer GmbH

Industry: Electrical industry
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

Kraus & Naimer Produktion GmbH wanted to merge the communication between its two locations and therefore looked for a solution that was both multi-site and multi-vendor compliant. You can read here how this was achieved and how the employees now benefit from a standardized information service:

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Steinböhmer GmbH

Industry: Car dealership
Products used: ProCall Enterprise, ProCall Analytics, MetaDirectory and ECSTA series

The car dealership Steinböhmer GmbH & Co.KG planned to improve communication with customers and also between its respective locations. In addition, the specific databases were to be connected to different TC systems. Read here how this was implemented:

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Rivella AG

Industry: Consumer goods industry
Products used: ProCall Enterprise and MetaDirectory

The traditional company Rivella was looking for a way to improve its communication processes sustainably and particularly to imporve the availability among employees. Read here how this was achieved and what features the Rivella staff particularly value:

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Himmelsbach & Streif

Industry: Tax consultancy
Products used: ProCall Enterprise and MetaDirectory

Himmelsbach & Streif GmbH, as a renowned tax consultancy and auditors, wanted to effectively ease their communication with clients, authorities and offices for its employees. Read here which products they chose and how the existing telephone system could be maintained:

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Seco Kältetechnik GmbH

Industry: Plant engineering
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

Renowned for its refrigeration and air conditioning technology and its excellent customer service, Seco planned to realign its internal operations to make communication easier and more efficient. In addition to improved information processing, the focus was also on the easiest possible screen sharing. What the new solution looks like now:

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Hottinger Baldwin Messtechnik GmbH

Industry: Measurement technology
Products used: ProCall Enterprise and MetaDirectory 

HBM planned to upgrade its existing telephone system with modern communication functions. The new solution had to be dependable and offer reliable integration. Also crucial was the ability to integrate the telephony functions into the existing CRM system. How the solution was implemented and what added value the employees gained:

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Landwirtschaftsverlag Münster

Industry: Publishing
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

The Landwirtschaftsverlag Münster was looking for a new communication solution that would work equally well for the heterogeneous computer landscape consisting of Mac and Windows workstations. What does the new solution look like now and how was it possible to optimally integrate the CRM system used? 

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Hilgers Transport GmbH

Industry: Logistics
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

The well-known logistics service provider and German family-owned company offers success-oriented and individual concepts for needs-based logistics. In order to optimally adapt to the different customer expectations, the company was looking for a solution offering time-saving telephony functions and better call logging. The solution?

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Vopelius Chemie AG

Industry: Chemicals
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

The internationally engaged company planned to replace its somewhat outdated telecommunications solution with software that would be fully compatible with the ERP system used. Communication across company boundaries also needed to be improved.

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Burkhalter Gruppe

Industry: Electrical industry
Products used: ProCall Enterprise, MetaDirectory and ECSTA series

Burkhalter Group, the leading provider of complete electrical engineering services for buildings, was looking for a new communication solution. This solution was to improve cooperation between the company's various locations and be compatible with the various telephone systems currently in use, as well as enable integration with the company's own CRM solution.

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Wilhelm Linnenbecker GmbH & Co.KG

Industry: Construction
Products used: ProCall Enterprise, ProCall Analytics, MetaDirectory and ECSTA series

Wilhelm Linnenbecker GmbH & Co.KG advises its customers on construction, modernisation and refurbishment projects. In order to improve its internal processes, Linnenbecker was looking for a solution that could improve communication and cooperation beyond its own company boundaries.

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Huckauf Ingenieure GmbH

Industry: Consulting
Products used: ProCall Enterprise and MetaDirectory 

The Huckauf team acts as professional representatives for companies that manufacture high quality industrial products as well as intermediaries between manufacturers and customers. In order to ensure a professional dialogue with both parties and optimum support, the company is looking for a new solution.

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fox-COURIER Leipzig GmbH

Industry: Courier service
Products used: ProCall Enterprise, ProCall Analytics, ProCall Mobile, MetaDirectory and ECSTA series

For fox-Courier, smooth communication between the company, customers, and the drivers is an important requirement for a successful service. The new communication solution should enable classic communication channels with new ones such as audio/video communication.

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Richard Köstner AG

Industry: Wholesale
Products used: ixi-UMS Enterprise 

The goal Richard Köstner AG wanted to achieve with unified communications was to improve the sales and purchasing processes. At the same time, the necessary software components had to be integrated into the existing IT environment so that eight locations could use UC via terminal servers. Richard Köstner AG offers ideas for home and garden and supplies the associated brand products and services.

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Friedrich Lütze GmbH

Industry: Electrical industry
Products used: Contact Kit 

To make a fast and uncomplicated search for external contacts in the Skype for Business Client possible, Friedrich Lütze GmbH relies on the Contact Kit from estos. It enables the integration of contact data from the CRM or ERP programs used in the company into the Skype for Business Client. How the employees of the international company also benefit from the Contact Kit:

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hkk Krankenkasse

Industry: Healthcare
Products used: ProCall Enterprise, ProCall Analytics, 
ProCall Mobile, MetaDirectory and ECSTA series

hkk Krankenkasse planned a stronger integration of its communication and business processes. This was intended to make the daily work of the employees more efficient and to professionalize the customer service. To this end, the leading CRM system had to be integrated into hkk's new communication solution. The latter also had to provide employees with additional communication options such as chat.

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Emil Färber GmbH & Co. KG

Industry: Meat wholesalers
Products used: ixi-UMS Enterprise 

Providing all 27 offices with the latest news on a regular basis and sending important customer information by fax is time-consuming. Fax server software simplifies the work and reduces costs. In addition, the software had to be integrated into the existing IT structure with a virtual environment, Microsoft Exchange Server and Microsoft Outlook. The meat wholesaler Emil Färber sees itself as a regional mediator between the producer and the specialist shops in the region.

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Kocher Großhandel, Gißibl GmbH

Industry: Wholesale
Products used: ProCall One 

The telephone as a communication channel plays a central role for the employees of Kocher Wholesale in their daily work. In order to improve customer service and enable employees to work more efficiently, those responsible opted for a comprehensive solution comprising communication functions and CRM software.

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Michaela Mandel

Michaela Mandel

Marketing Service Executive

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