The interaction between people is the basis of all company processes. To communicate with each other is both a need and a necessity. Communication must be simple, especially in a time of complex digital transformation.
estos enables easy communication
Applications for unified communications (UC) make communication in companies more effective. They optimize the user's workflow by minimizing errors, facilitating recurring activities and simplifying cooperation within the team and with business partners.
Flexible and location-independent workplace and working time models as well as the rapid digitalization of all areas of life present companies with ever greater technical, legal and organizational challenges. With its proven UC functions and the ability to integrate business processes, ProCall Enterprise reliably simplifies communication within the company and across company boundaries, regardless of location.
The complementary online services are an alternative for companies that do not have the human resources or technical know-how to set up the connection of the app or the start-up of ProCall Meetings themselves. The supplementary online services make the commissioning of these functionalities much easier and the customer does not have to take care of anything else himself.
ProCall Analytics is an add-on module for ProCall Enterprise that displays communication data in clearly arranged dashboards. In this way, companies gain a quick overview of potentials and bottlenecks in communication-intensive processes and are able to make better decisions.
ProCall One R2 is the new office productivity software for the individual workstation, small offices and at home. It supports self-employed, freelancers and sales managers in their communication via e-mail and telephone. ProCall One R2 also offers all users integration with Bluetooth in smartphones and Bluetooth-enabled mobile phones.
Flexible and location-independent workplace and working time models, as well as the rapid digitalization of all areas of life, present companies with major technical, legal and organizational challenges to ensure communication and collaboration with colleagues, business partners and customers.
ProCall Meetings is an add-on to ProCall Enterprise and allows you to easily organize and hold online meetings and video conferences with up to 15 participants. And all this without downloads and plug-ins. Through the integration in ProCall Enterprise, scheduled or ongoing online meetings flow into the presence management: The corresponding status "busy" as well as the information "in meeting" is visible for colleagues and can be combined with call protection and busy-on-busy.
Software for digital customer contact & video consulting extends the classic possibilities for a prospective customer to get in touch with a company by interactive touchpoints. Via the website widget, the contact portal or the multimedia business card, the employees of a company can be easily reached by digital means.
Whether as a contact portal that makes employees of a company visible from the outside, or as a multimedia business card or integrated widget on the website: With LiveChat, companies offer prospective customers and users a variety of options for digital customer contact and video consulting.
Control your phone directly from your PC with computer telephony integration (CTI). CTI describes the procedure if you can use software installed on your PC to directly control your telephone from your workplace. What can CTI do?
The ECSTA series as middleware enables communication between your telephone system and the Microsoft Windows world. The conversion of the system protocol CSTA into the Microsoft TAPI standard creates numerous added values for improved communication.
Unified messaging services such as fax, voice mailbox and SMS improve the communication in the company and the workflow of employees through easy integration into the business processes and through location and time independent access to important information. More about unified messaging
ixi-UMS is a unified messaging software where the services fax, voice and SMS can be managed under one interface. All types of messages (e-mails, faxes, voice messages and short text messages) are available to the user under the usual e-mail interface at the PC workstation. Sending and receiving are done in the usual messaging client such as Microsoft Outlook or HCL Notes. In addition to the workplace, the user can also access his inbox out of the office via smartphone or tablet and retrieve, listen to and manage any messages. More about ixi-UMS
The unified messaging server ixi-UMS Business integrates fax, voice and SMS services in system environments such as Microsoft Exchange or HCL Domino as a complete solution, and also offers mobile access to all messages. Optionally, the use of ixi-UMS Business is possible without an e-mail server. All UMS messages are then received via a web-based journal, which is sent via an ixi-UMS forwarding client.
ixi-UMS Enterprise is particularly suitable for large companies due to its modular structure and high scalability. ixi-UMS Enterprise is also perfectly suited for use in companies with multiple locations, high availability and comprehensive security concepts. Via Auto Attendant, IVR (Interactive Voice Response), OCR ixi-UMS Enterprise is flexibly adaptable.
Connect your telephone system and CRM system with MetaDirectory from estos. That means less searching and faster finding. This improves your company's efficiency and your customers' satisfaction.
MetaDirectory merges different databases into a single, consistent LDAP directory that can be used company-wide. This makes relevant data such as telephone numbers and other contact details available to all employees in the company. The intelligent preparation of the data enables easy searching and fast presentation of the results – even with large databases.