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LiveChat
Software for digital customer contact & video consulting

LiveChat extends the classic possibilities in which a prospective customer can engage with a company to create interactive touchpoints. Via the website widget, the contact portal or the multimedia business card, the employees of a company can be easily reached by digital means. 

Benefits for companies

  • Increase in productivity
  • Higher conversion rate
  • No media break
  • Improved customer journey

  • Direct personal interaction with customers through the website
  • Stronger customer loyalty
  • Higher customer satisfaction

An integrated digital customer experience

With LiveChat, a company offers prospective customers and users an optimized customer experience. Already in the early stages of search and information, digital touchpoints enable easy, direct and personal contact with company employees. In this way, a prospective customer can contact the company in a quick and uncomplicated way and clarify important questions much earlier, compared to the classic customer journey. This also shortens the decision-making process up to completion. 

Various contact opportunities

Whether as a contact portal that makes employees of a company visible from the outside, or as a multimedia business card or integrated widget on the website: With LiveChat, companies offer prospective customers and users a variety of options for digital customer contact and video consulting. The often crucial consulting service can be provided digitally much earlier without the employee having to leave his workstation or the prospective customer/user having to visit a branch of the company. 

Sparkasse am Niederrhein (Sparkasse on the Lower Rhine) – an estos reference customer

"At the moment, LiveChat is used very, very much, for small requests and for problems that can be solved quickly." says Sandra Gardemann, employee in the multimedia sales department of Sparkasse am Niederrhein.

Sparkasse am Niederrhein uses LiveChat from estos to offer its customers additional communication options directly via the website. Whether as text, audio or audio/video chat – for example, the customers can speak directly with Sparkasse employees about opening an account, with the aid of video identification.

YouTube
Features in detail

Adaptable to your needs

  • Supports responsive web design
  • Your corporate identity

Security for you and your customers

  • Consistently TLS encrypted
  • End-to-end encrypted video chats

Reports and analysis

  • Server-side logging 
  • Integration with Google Analytics & Matomo (Piwik)

Offer your visitors personal contact opportunities

Support visitors directly on your website

  • Integrated or pop-out widget
  • Text chats
  • Delivery notifications
  • Forwarding
  • Emojis
  • Notifications (sound, flashing etc.)
  • Contact related conversation history
  • Automatic chat invitations

Give transparent information about the availability of your employees

Stay organized  

  • Control over the service level
  • Stored answers and text templates

Stay in control of the availability of your advisors 

  • Website presence
  • Manual presence
  • Automatic presence synchronization
  • Telephony integration
  • Calendar integration
  • Automatic detection of inactivity 

Always display the most appropriate contact person

Identify your call partners 

  • Visitor form

Intelligent website distribution of visitors to advisors

For groups based on 

  • Availability 
  • Utilization of the individual advisors 
  • Prioritization of the last person spoken to 
  • Configurable overflow groups

Provide professional advice at any time through video chat

Advise prospective customers by video chat without obstacles 

  • Browser-based with WebRTC
  • On the desktop and mobile
  • Without downloads and plug-ins

Safely secure prospective customers through video

Video legitimation compliant with the "Rundschreiben 3/2017 (GW) – Videoidentifizierungsverfahren" of BaFin (Circular 3/2017 [GW]) – Video identification procedure of German Federal Financial Supervisory Authority). 

  • Guided process for the advisor 
  • Software-supported ID card verification
  • Integrated TAN procedure (e-mail & SMS)
  • Continuous audio recording
  • Screenshot function
  • End-to-end encrypted video chats