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CTI Software & TAPI with Sugar CRM

Make use of the full potential of your Sugar CRM!

The integration of your SugarCRM with ProCall Enterprise and the MetaDirectory allows you to use all important contact, lead and customer information and also provides helpful Unified Communications features for efficient work.

All advantages at a glance
One application

One application

ProCall call window with the desired customer information without interrupting the active application on the PC.

Call up contacts easily

Call up contacts easily

Call up customer data with a click of the mouse in SugarCRM from the ProCall call window, journal or contact search. 

Quick dialing

Quick dialing

Direct and simple dialing from the SugarCRM contact data.

Trouble-free lead recording

Trouble-free lead recording

Convenient conversion of a lead to a contact. Directly from the call window. 

Create To-do lists

Create To-do lists

Simple creation of a new opportunity or a new activity. Use of special email templates for more efficiency. 

Uncomplicated data maintenance

Uncomplicated data maintenance

Replication and preparation of the SugarCRM contacts and master data with MetaDirectory. 

Search. Find.

Search. Find.

Web-based contact search via the central MetaDirectory with extended display of the most important customer master data from SugarCRM. 

Connection options

Connection options

Replication of the contact data using ODBC interface and call up of SugarCRM features using web links. 

Rely on support 

We provide professional technical support with our "ERP / CRM Integration" if required. This package includes the specific requirements as well as a test for plausibility. The setup of the MetaDirectory Import Replicator is also a part of the service like the representation of five user-defined fields.

Are you considering making use of this package and want to get more information?

Then contact us

Do you use SugarCRM and do not want to do without CTI Comfort features for your daily work? 

Then contact us. We are happy to help.

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