CTI Software & TAPI with Microsoft Dynamics
Enhance your Microsoft Dynamics CRM & ERP applications with modern CTI software functions.
Improve your daily customer communication. Your employees are supported by numerous intelligent functions. You can concentrate better on the content. The result is customers who are very impressed.
Simple dialing
Direct dialing from the CRM contacts with a click of the mouse (Click2Dial)
Uncomplicated information service
Central/local connection of contact data via MetaDirectory (for improved search results)
High level of individuality
Individual adaptation of the call window
Important information directly when a call comes in
Contact display for incoming calls
Simple adaptations
Adaptation of the ProCall menu with the aid of estos SDK (Software Development Kit)
Quick contact maintenance
The necessary contact form is automatically opened/accessed with a click of the mouse during/after the telephone call
Use new information
Simple creation of new leads, companies or contacts with automatically correctly formatted call number
Make unknown callers contacts immediately
Direct contact transfer from the 'Das Telefonbuch' CD
Although Microsoft Dynamics products have different histories, there is one thing they have in common - they all enjoy great popularity among numerous customers. Therefore the integration of estos software with Microsoft Dynamics CRM, Navision and Axapta has been one of the most frequently desired solutions for around ten years and we and our specialized partners therefore have a lot of experience with it. The integration depth can be selected as needed. It is directly related to the expected complexity of implementation.
We provide professional technical support with our "ERP/CRM Integration" if required. This package includes the specific requirements as well as a test for plausibility. The setup of the MetaDirectory Import Replicator is also a part of the service like the representation of five user-defined fields.
Are you considering making use of this package and want to get more information?
Then contact us. We are happy to help.