Unified Messaging with SPEECH EXPERTS
The unified communications solution with CTI, fax and voicemail
The combination of ProCall Enterprise and the SPEXBOX communication solution provides an ideal opportunity for simple business process integration.
What is unified communications and what does it mean for your business? More information can be found here
You are a small, medium-sized company and are looking for a powerful solution that is convenient to handle in your team and also affordably priced?
Then the combination of ProCall Enterprise and SPEXBOX is the ideal choice. SPEXBOX is a Windows-based communications solution for company telephony and supports up to 1000 extensions and 60 lines depending on the expansion level. ProCall Enterprise can be easily installed and configured with SPEXBOX. If required, installation support is provided directly by the manufacturer. Companies applying this benefit from an integrated business process and workflow optimized for fax and voice mail messages. In addition, the cost of equipment maintenance and consumables (such as paper, ink, toner) can be reduced sustainably.
Journal
Incoming and outgoing faxes are listed in the ProCall journal. The detail view provides a preview in .pdf format (external PDF reader must be installed).
In the ProCall journal, incoming voice messages are listed. The detail view provides a preview in .mp3 format (external MP3 Player must be installed) or a call via telephone.
Voice mailbox
Fixed and dynamic call forwarding to the voice mailbox.
Notifications
You are informed of new fax messages in the ProCall speech bubble.
You are informed of new voicemail messages in the ProCall speech bubble.
Individual fax numbers
Easy fax transmission via the SPEX client printer.
Every employee gets his own fax number, which is particularly beneficial with regard to confidential or important faxes as they go directly to the correct recipient.
The combination provides companies the opportunity to merge existing but still separate business processes in the company into one. In this way, the employee can initiate further actions easily and without much additional effort from one application. In this solution, the user benefits from a Unified Messaging System (UMS) tab in his ProCall Enterprise application. This continually gives him a current overview of all incoming faxes. By opening the detail view, he also receives a practical detail view in PDF format.
The cooperation was presented (for the press release) to interested specialist dealers and system integrators for the first time in 2014 at Herweck Communication Day in Kirkel. The solution modules optimized for this are now available through the distributors Herweck, Komsa, Allnet, Michael Telecom and Alltron (Switzerland) for specialist dealers.
You need assistance with the installation? No problem. With our new service packages, we support you optimally in both standardized as well as individual scenarios. Please simply contact our technical support.