ProCall Analytics
The analysis tool for ProCall Enterprise
ProCall Analytics is an additional module for ProCall Enterprise, which represents your communication data in clearly arranged dashboards. In this way, you get a quick overview of potentials and bottlenecks in communication-intensive processes and can make better decisions.
ProCall Enterprise is a unified communications and CTI software suite. Find out more
Communication data as the basis for decisions?
With ProCall Analytics, you make better and informed decisions. Optimize the accessibility of your company and improve the satisfaction of your customers by the simple and clear preparation and evaluation of your communication data in dashboards. The information gained in this way can serve as a basis for investments, further education and training.
The most important features
- Minimal configuration effort
Thanks to the seamless integration in ProCall Enterprise - Available on all devices
As this is a browser-based responsive application - Data protection is very important
Your personal data is protected
- Clearly arranged dashboards
Predefined dashboards provide important indicators - Further analyzes
Some evaluations are also provided with a so-called "drill-down" function - Export function
Reports as PDF or export as CSV, XML or HTML file
Functions in detail
Thanks to the seamless integration in ProCall Enterprise, the configuration effort is minimal. All communication data is automatically read and analyzed in real time.
As this is a browser-based responsive application, it can be used with all popular browsers on almost all terminal devices.
Naturally your personal data is protected. Thanks to the extensive authorization system and the possibility of limiting evaluations at the group level, it is also possible to use it in restrictive scenarios.
Predefined dashboards provide important indicators of your communication behavior at a glance. Possible examples include evaluations based on contacts, users and projects. A management summary summarizes the key points.
Some evaluations are also provided with a so-called "drill-down" function. Answers to questions like "What are the main reasons for an unanswered call?" or "Which customer causes the greatest amount of communication?" can be answered with just one click.
An export function makes it possible to save the most important key indicators and graphs in order to reuse them in presentations or documents, for example.
Technical requirements
Supported telephone systems
You can use any telephone system that you also use for ProCall Enterprise together with ProCall Analytics. For an accurate evaluation of call groups, however, the TC system must be connected via ECSTA . This is due to technical limitations in the tracking of complex call forwarding scenarios that may arise via common TAPI drivers for a connection. ECSTAs excluded from this rule include ECSTA for SIP phones, ECSTA for snom.