Expand ProCall Enterprise Smartly
The resulting communications data can be additionally evaluated with ProCall Analytics. ixi-UMS enables the additional use of fax, voice and SMS. The integration of MetaDirectory forms the basis for business process integration. Valuable information about the caller is displayed even before the call begins, and available contact data in the company can be found more easily.
In the age of digital transformation, the efficiency of communication processes is crucially important for the economic success of a company. ProCall Enterprise is a unified communications standard software suite that simplifies communications and collaboration in a company. It includes features such as Computer Telephony Integration (CTI), presence management, chat, and audio/video communication, ensuring maximum flexibility for the workplace of the future. It can be used across devices and is platform independent. In addition, ProCall Enterprise can be combined with other software products, providing additional benefits for the company’s day-to-day work.
ProCall Analytics is an add-on module for ProCall Enterprise that evaluates communication data and presents it clearly. The software provides a quick overview of call volume and availability. The evaluations can be displayed in all common browsers and additionally exported, if necessary.
Joachim Frenzel, ProCall Analytics Product Manager: "Through these evaluations, we enable companies to identify weak points, optimize processes and thereby ensure long-term service quality."
ixi-UMS is a unified messaging software where the services fax, voice and SMS can be managed under one interface – sending and receiving are carried out in your usual messaging client such as Microsoft Outlook or IBM Domino.
Bernd Kattner, ixi-UMS Product Manager: "ixi-UMS extends ProCall Enterprise’s already large functionality with the channels fax, voice and SMS. The combination of these two products makes ProCall Enterprise and ixi-UMS a unified messaging and unified communications suite serving all major communication channels in the company."
The ixi-UMS unified messaging server integrates with the ProCall Enterprise solution: Users can send faxes directly from their client or monitor. The technical processing is handled by the unified messaging server ixi-UMS.
MetaDirectory merges a variety of distributed company contact data sources into a single, company-wide directory for a perfect overview.
Joachim Frenzel, MetaDirectory Product Manager: "With the help of MetaDirectory, we can interlock the business processes already automated in ERP, CRM and industry solutions. As a result, information such as the name, customer number and details of recent orders are already available when the call is received."
Through the connection of MetaDirectory to ProCall Enterprise, all caller information available to the company is displayed as soon as the call is received. In addition, employees can search for contact information in their ProCall client to find information faster.