The ECSTA middleware solution for Aura Communication Manager (ACM) is a newly developed middleware solution from ESTOS that makes professional integration of Microsoft TAPI-based applications with ACM possible.
Starnberg, 2nd May 2012: ESTOS, an independent manufacturer of Unified Communications (UC) and Computer Telephony Integration (CTI) solutions, is announcing the approval of the ECSTA middleware solution for use with ACM. This middleware solution developed especially for the Device, Media and Call-Control Interface (DMCC) of the Avaya Application Enablement Service (AES) makes the integration of ACM into the application landscape of any company possible. Applications based on Microsoft TAPI can now be professionally integrated, in particular the ESTOS Bestseller ProCall+ Enterprise application. As an independent manufacturer, ESTOS offers a broad spectrum of middleware components for telephone systems from prestigious manufacturers.
With the ECSTA
solution for Avaya ACM, this independent manufacturer of UC solutions from Starnberg has added an additional, professional third party TAPI driver to their established ECSTA product family. The ECSTA for Avaya ACM solution overlaying the Application Enablement Service (AES Version 4.2 or later) of Avaya Aura Communication Manager systems makes professional integration of third party, TAPI-compatible applications possible. This results in the ability to integrated CTI, CallCenter and UC solutions or CRM, ERP and specialist applications on an ad-hoc basis.
Maximum benefits: ECSTA for Avaya synchronizes perfectly with the newest generation of Microsoft operating systems, such as Windows Server 2008 R2 and Windows 7, supports the newest standards and characteristics for computer-supported telecommunications applications (CSTA) and captures attention through its simple installation and maintenance. Furthermore, the logically constructed user interface ensures intuitive operation for the administrator.
Christoph Lösch, Managing Director at ESTOS, says, "We are particularly proud of the error-free results from the Avaya DevConnect Compliance Test. This perfect result underscores the ESTOS demand for quality–simple installation and error-free operation at maximum reliability–for our professional CTI middleware solutions."
In principle, the ECSTA middleware product family from ESTOS makes communication between telephone systems and IT applications possible. At the technical level, the CTI protocol (e.g. CSTA) for the respective telephone system is translated for the world of Microsoft Windows, such as Microsoft TAPI. TAPI is practically an industry standard, which is supported by all leading software manufacturers. With this standard, the telephones connected to the telephone system can be used for a broad selection of computer-supported applications. The middleware solution makes guidance and control of the telephones possible through a central computer.
In doing so, ECSTA for Avaya ACM also makes the integration of the ESTOS Bestseller ProCall Enterprise software possible. This software is a leading UC solution with features like classic CTI, Instant Messaging and Presence Management for the improvement of collaboration in the company and even across corporate boundaries by means of Federation software.
Product Launch: Unified Communications technology manufacturer ESTOS announces telephony middleware for the Aura® Communication Manager from Avaya