ProCall One R2
Office productivity software for single users
ProCall One R2 is developed for single users, small offices and remote working. It supports professional groups such as self-employed, freelancers and sales managers in their communication. ProCall One R2 is designed with CTI functionalities and smartphone integration via Bluetooth.
ProCall One R2 has been designed with functions such as Computer Telephony Integration (CTI), smartphone integration via Bluetooth, contact data searches and management, call log and call planning as well as the integration of web applications (e.g. Microsoft CRM) for Windows PCs.
ProCall One R2 is a single-workstation CTI solution (1st party) offering all key basic and comfort telephone functions such as dialing, pick-up, hang-up, enquiry, toggling and call forwarding.
When calls come in, all available contact details are compared with the incoming calling number and the matching contact information is displayed.
Bluetooth integration with ProCall One R2
ProCall One R2 provides users with the integration of smartphones and Bluetooth-capable mobile phones. This computer smartphone integration provides a level of user convenience comparable to a phone paired via Bluetooth in a car. It allows the use of all CTI functions and the control of the smartphone.
Features of ProCall One R2
Computer telephony integration
Control the telephone with your PC.
Avoid having to manually type a caller’s number and save time. Call your colleagues, business partners and suppliers directly using the ProCall One R2 software, e.g. via hotkey dialing from all Windows applications, via Click2Dial or directly via the found contact.
CTI convenience features
Operation of one or two lines.
Dial, hang-up, accept, hold, toggle, query, connect, pick up, forward calls, programmable actions, set internal/external call diverts, fee display, call preparation, call scheduling (with reminder function) and call log with notes function.
Microsoft Outlook integration
- Easy and powerful search function
- Name resolution via pop-up window
- Open the original contact card in calls
- Access to local/public folders
- Open the journal during calls
- Direct adoption of contact details
- E-mails for unanswered calls
- Access to public Exchange folders
HCL Notes integration
- Access to Notes contacts
- Simple and powerful search function
- Name resolution via pop-up call window
- Open the original contact in calls
- Access to local contact folders
- Direct transfer of contact details
- E-mails for unanswered calls
- Optional: integration via SDK
Pop-up call window
See who's calling.
Respond in a more targeted manner to callers' enquiries and save time. Using the pop-up call window in ProCall One R2, you can see which of your colleagues, business partners and suppliers are calling and offer them a personal greeting.
Your contact databases
Integrate contact databases and telephone books.
Microsoft Dynamics CRM and Navision, DATEV, Steps Business Solutions, SAP Business One and all LDAP or ODBC enabled databases, telephone book CDs, CRM and ERP systems and various specialist applications.
Other new features in ProCall One R2
CTI with smartphones and mobile phones
First party call control via Bluetooth. ProCall now allows smartphones such as the Apple iPhone or Android devices, but also classical mobile phones, to be integrated into the ProCall Client via easy Bluetooth pairing for call management.
64-bit compatible
Compatible with 64-bit operating systems and Microsoft Outlook. Enhanced performance and the certainty that the product will continue to operate smoothly, even in the event of a future switch-over.
Multilingual client
Use your ProCall One R2 in various languages. This works perfectly with your colleagues abroad.
Call diversion for appointments
Simply enable call divert if you are in an appointment. Your calls will then be forwarded to your nominated contact.
User-defined index file
Create your own favorites and more. Customize the ProCall One R2 client just the way you like.
Directions/map
During a call, you can see directly where your contact’s company headquarters are located and easily plan any customer visits.
Kuando BusyLight integration
Green, red or yellow-green – the Kuando BusyLight always shows your colleagues whether you’re currently on a call or available.
DATEV integration (via MetaDirectory)
Transfer call notes directly to your DATEV application, allowing you to document the call duration and more.
- TC system or telephone with MS TAPI-compatible driver (or CSTA/uaCSTA*)
- Smartphone or typical mobile phone with Bluetooth
- PC with 2 GHz
- 1 GB of memory
- 1 GB free hard disk space
- Bluetooth interface (optional)
- Microsoft Windows® 8.1 (x86/x64)
- Microsoft Windows® 10 (x86/x64)
- MetaDirectory from version 3.0
- Microsoft Outlook® 2007/2010/2013/2016
(no Click2Run installation) - Supports Outlook 32-bit and 64-bit variants
- Office 365/Exchange WebService (EWS)
- IBM Notes 9
- Telephone book integration (CD/DVD/network installation)
- Apple iPhone®
- Samsung Galaxy®
- Nokia Lumia®
For the integration of smart phones/mobile phones, an already coupled (paired) device is required. The device must support the Bluetooth Hands-Free Profile (HFP) and Phone Book Access Profile (PBAP). Not every device supports simultaneous Bluetooth pairing with a headset.
- ProCall One R2 – Installation guide (only in German)
- ProCall One R2 – Release notes
You want to include contact databases
for reverse searches? The MetaDirectory
merges various contact data for ProCall
Enterprise. It standardizes names,
addresses, call numbers and customer-
specific information and enables effective
searches with customizable results.
More information
As a result of the additional connection of external
telephone directory providers such 'Das Telefonbuch',
Herold, twixTel, Swisscom Directories or the klickTel server,
the contact data of these network installations or
WebServices can also be directly accessed.
