LDAP server for easy access to contact data
MetaDirectory merges different databases into a single, consistent LDAP directory that can be used company-wide. This makes relevant data such as telephone numbers and other contact details available to all employees in the company. The intelligent preparation of the data enables easy searching and fast presentation of the results – even with large databases.
MetaDirectory – the original
Whether it is Microsoft Dynamics CRM/NAV/AX/CRM Online, SAP CRM/R3/Business One, Salesforce, Office365, DATEV pro or many other ERP, CRM, or groupware solutions, with MetaDirectory, you can easily and quickly merge all contact data sources used by your company into one central directory.
Protecting your sensitive data: the new user management
In times of increasing data protection guidelines (keyword: General Data Protection Regulation, GDPR ), companies must regulate and manage access to personal data easily and securely for employees. MetaDirectory makes this possible thanks to its new user management.
Joachim Frenzel, MetaDirectory Product Manager: "Thanks to the integrated user management, data can be additionally secured and the 'Need-To-Know' principle of the leading application is maintained."
Features of MetaDirectory
Business process integration with ProCall Enterprise
With ProCall Enterprise, organizations can improve their communications and collaboration both internally and across company boundaries with partners, suppliers, and customers. In combination with MetaDirectory, existing contact information can also be used by the ProCall Enterprise user.
Joachim Frenzel, MetaDirectory Product Manager: "With the help of MetaDirectory, we can integrate the business processes that have already been automated in ERP, CRM and industry solutions with the communication processes, so that information such as the name, the customer number and the last purchase orders are available as soon as the call is received."
Connecting MetaDirectory to ProCall Enterprise displays all the available information about the caller at the beginning of the conversation. In addition, employees can search for contact information in their ProCall client to find information faster.
Telephone directory integration
CD/DVD/network installation/cloud services
As a result of the additional connection of external telephone directory providers such 'Das Telefonbuch', Herold, twixTel, Swisscom Directories or the klickTel server, the contact data of these network installations or WebServices can also be directly accessed.
- ODBC (Access, SQL Server, MySQL, ...)
- LDAP (OpenLDAP, NDS, Public Directories)
- Active Directory/global catalog
- Exchange Webservice (EWS)/Microsoft Office 365
- HCL Notes (fomerly IBM Notes)
- Google Apps for Work/G Suite
- DATEV pro
- Microsoft Dynamics CRM/Dynamics 365
- Salesforce SOAP Webservice
- Text/CSV File
- Microsoft Dynamics Business Central, CRM, NAV, AX *
- Microsoft Dynamics 365
- Microsoft Exchange/Office 365
- HCL Notes (formerly IBM Notes)
- Google Apps for Work/G Suite
- SAP CRM *, R3 *, Business One *
- Salesforce CRM
- Sugar CRM *
- Cobra CRM PRO/PLUS *, Adress PLUS *
- DATEV pro
- Sage ACT! *, CRM *
- Schleupen.CS *
- and many more...
* via ODBC replicator
Extensions - Optional products
ProCall Enterprise is the unified communications collaboration and CTI software for small and medium-sized businesses. With ProCall Enterprise, you can improve the communication and daily work processes in your company. Functions such as presence management, instant messaging and audio/video communication support you in the process.
The modules of the ECSTA family as middleware connect the proprietary world of known telephone systems with the Microsoft Windows world. Technically, this is done with a conversion of the CSTA protocol, which is provided via an interface of the system, into the industry-standard Microsoft TAPI, which is supported by nearly all leading application vendors.
ProCall Analytics can be used as an add-on module to ProCall Enterprise. It collects the daily communication data of a company and prepares it in clearly arranged dashboards. The results provide an optimal basis for well-founded decisions on investments, further training, increases in employee numbers at certain peak times or for training.