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Contact Kit for Microsoft Skype for Business / Lync

Use information. Optimize processes.

Benefit from the integration of your valuable contact data from ERP / CRM systems, for example, directly in Microsoft Skype for Business / Lync, optimize your processes and improve your customer and employee satisfaction. The Contact Kit - your route to the optimum communication process.

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Business process integration instead of only contact integration

Unlike other vendors, we not only integrate the contact data in Microsoft Skype for Business / Lync, but with Contact Kit we also offer the basis for a professional integration of Skype for Business / Lync in the business processes of the company using customizable toast and call window extensions.

Make your Microsoft Skype for Business / Lync suitable for business customers

The integration of your important contact and customer data saves time and makes recurring tasks more efficient. A "recognition" of the caller before answering the call makes your customer service more professional and your customers more satisfied.

Functions of Contact Kit
Integration of contact data

Integration of contact data

Integrate data easily.

Merge your important customer data from different data sources (e.g. ERP, CRM, Excel document) into a central location. All important information about a business partner is then available directly in your Microsoft Skype for Business client.

Contact Search within Skype for Business / Lync

Contact Search within Skype for Business / Lync

Search contacts.

Search for all your clients and contacts directly in the Skype for Business client. Regardless of whether in the desktop client or in the native apps of Skype for Business, you always have access to your contact data everywhere. The Skype for Business Toast can also access all connected data sources for a call number resolution.

Extension of Microsoft Skype for Business / Lync Toast

Extension of Microsoft Skype for Business / Lync Toast

See who is calling.

See who is calling before accepting a call. Here Contact Kit searches all your connected data sources. And if no contact can be assigned, a search in a public telephone directory (e.g. 'Telefonbuch Deutschland', Twixtel, KlickTel, Herold or Swisscom Directories) can be configured. In addition, this extension can easily be customized to your requirements.

Extension of Microsoft Skype for Business / Lync conversation window

Extension of Microsoft Skype for Business / Lync conversation window

Start further process steps.

As with the Skype for Business Toast, the call window is also enlarged to include all contact information from your connected data sources and can be adapted to the requirements of each employee. By adding buttons, further process steps can be initiated in other applications.

Hotkey dial

Hotkey dial

Place a call from any application.

Start a call from any application, e-mail or website with just one press of the button. The integrated hotkey dial saves you time-consuming tapping on your telephone.

Outgoing TAPI dial

Outgoing TAPI dial

Use the dial button of your application.

The Contact Kit also provides a proxy TSP on the client side, which allows outgoing TAPI dialing and thus the dial buttons of many ERP/CRM systems are supported.

Interfaces (technical)
  • ODBC (Access, SQL Server, MySQL, ...)
  • LDAP (OpenLDAP, NDS, Public Directories)
  • Active Directory / Global Cataloge
  • Public Exchange Directories (MAPI)

  • Exchange Webservice (EWS)
  • IBM Notes
  • Tobit David
  • DATEV SDD
  • Microsoft Dynamics CRM 2011 & 2013 Webservice
  • Salesforce SOAP Webservice (beta)
  • Text/CSV File
Applications
  • Microsoft Dynamics CRM, Navision, AX
  • Microsoft Dynamics CRM Online
  • Microsoft Exchange / Office365
  • SAP CRM, R3, Business One
  • Salesforce CRM (beta)
  • Sugar CRM
  • Cobra CRM PRO/PLUS, adress PLUS
  • DATEV pro
  • Sage ACT!, CRM
  • Schleupen.CS
  • and many more...
Telephone directory integration

CD / DVD / Network Installation / Cloud Services

Thanks to the additional connection of external telephone directory providers such as Das Telefonbuch Deutschland, Herold, TwixTel, Swisscom Directories or klickTel Server, the contact details of these network installations or web services can also be directly accessed.

More information

Technical requirements

Technically, estos Contact Kit consists of three components:

  • Search Interceptor on the Skype for Business / Lync front end server
  • PhoneTools for Skype for Business / Lync as a client component
  • MetaDirectory Skype for Business / Lync Edition

Do you have any questions regarding the connection of Contact Kit to Microsoft Skype for Business / Lync?

Contact us

Downloads

Contact Kit Flyer

Supported Microsoft Lync versions
  • Lync Server & Client 2010
  • Lync Server & Client 2013
  • Skype for Business Server & Skype for Business Client
Try our software now for 45 days for free and without registration.

The Contact Kit extends Microsoft Skype for Business / Lync with your customer data. Continue to use the Contact Kit after the trial period by ordering a license key from your technology partner or our online shop and then activate the software.

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Optional products
CallControlGateway

The CallControlGateway connects telephone systems with Microsoft Lync / OCS. In this way, you have the opportunity to expand Microsoft Lync with conventional telephony functions. Telephone calls can be made and received directly from your Lync client.

More information

 

 

ECSTA

ECSTA is a software module which translates protocols specific to telephone systems like CSTA for the Microsoft Windows world and processes them for a controller via applications in the network.

More information