At the heart of efficient communication is presence management – a system that has been an integral part of estos software since 2003, and is constantly being developed further. Today, the ProCall Enterprise presence management system provides unprecedented visibility into the accessibility of colleagues. In LiveChat, presence management ensures that visitors to a company website are always offered the employee currently available for immediate contact.
A professional presence management system incorporates all information sources from which the current availability of a person can be derived. As part of a communication solution, presence provides information about the current accessibility of a person. Therefore, a form of communication that is suitable to the situation can be used to contact the person.
Presence management systems are not an invention of digitalization, but have their origin in the analog "Busy Lamp Field" of the telephone exchange. Due to a multitude of new communication channels, which have since become established in everyday working life, the importance of the presence display has continued to increase. Modern systems therefore include all available communication channels.
Florian Bock,
Former Chief Financial Officer,
estos GmbH:
"Presence management systems are an essential basis for the flexible workplace and working-time models. Only if accessibility can be permanently viewed, independent to a specific location, can modern working models be established without loss of efficiency. Our presence management system ensures maximum transparency, while maintaining the company's compliance requirements through a wide range of configuration options."
Christoph Lösch,
Former Chief Innovation Officer,
estos GmbH:
"At estos, we have a vision: In the future, companies will not only inform via their website, but also communicate – with customers and partners. Integrated presence management automatically handles the availability of individual contacts in the company, so that general accessibility is guaranteed. A website visitor has the opportunity to get in contact with an available employee at any time."
estos enables easy communication – that is the maxim of estos products. At ProCall Enterprise, presence management has always been the basis for flexible workplace and working time models – this now applies to our new product, ProCall Business.
The newly prepared user interface of the ProCall client enables quick and easy clarification of the availability of a contact. This is the ideal information basis for choosing the most sensible communication channel.
Presence management, which is a central component of the ProCall unified communications & CTI software suite, enables users to communicate efficiently. Depending on the level of availability, you can always choose the most suitable communication channel from a wide range of options.
As different as each company is, so too are the scenarios in which ProCall is used. But the one thing that applies to all of them is that communication must run smoothly, both internally and externally.
For companies up to 50 users
ProCall Business
For medium and large companies
For companies with dispersed locations
ProCall Meetings is an add-on to ProCall Enterprise and enables the easy organization and holding of online meetings and video conferences with up to 15 participants without downloads and plug-ins. Through integration with ProCall Enterprise, scheduled or ongoing online meetings flow into the presence management system.
Presence integration in ProCall Enterprise: The corresponding status "busy" as well as the information "in meeting" is visible for colleagues and can be combined with call protection and busy-on-busy.
In the "Information Technologies" category, the ProCall 6 Enterprise Unified Communication & CTI software suite was named "Winner" due to the presence management system for communication it contains. The German Innovation Award honors products that stand out from previous solutions due to their focus on benefits and added value. More about the German Innovation Award
With the possibility of getting in direct contact with potential clients and customers via their own company website, an additional communication channel is created for companies. This will continue to gain importance in the future. Through LiveChat’s integrated presence management, for example, as a website widget displayed on a product page, the prospective customer will find an appropriate contact person currently available for the product. By text, audio or audio/video chat, they can immediately be put in contact with the most appropriate company employee with the minimum of effort.
LiveChat enables a company to communicate easily and personally with its website visitors. Whether text, audio or audio/video chat – an interested party or customer is always put forward to a currently available and qualified employee.
"At the moment, LiveChat is used very, very much, for small requests and for problems that can be solved quickly." says Sandra Gardemann, employee in the multimedia sales department of Sparkasse am Niederrhein.
Sparkasse am Niederrhein uses LiveChat from estos to offer its customers additional communication options directly via the website. Whether as text, audio or audio/video chat – for example, the customers can speak directly with Sparkasse employees about opening an account, with the aid of video identification.